Phaneendranath Goli Email & Phone Number

Hyderabad, Telangana, India

Head of Client Care CoE in India consisting of Customer Support, Managed Services, Professional Services & Customer Success Functions

Hyderabad Area, India

• Head of Managed Services teams in India consisting of 300+ member team• Responsible for managing strategically important 24 X 7 Offshore Operations for Global Managed Services clients by providing Service Delivery and Solution Delivery from Offshore for all Global Managed Services clients across the Globe (NA, Europe, APAC etc.)• Managing 24 X 7 Offshore Operations consisting of L2/L3 Support, Telecom Billing/Rating, ServiceDesk, Incident Management, Change Management services for supporting Global Managed Services Clients.• Singe point contact Leader for offshore Managed Services• Worked as Offshore Director for major implementations across the globe• Responsible for managing multi-million Dollar Application Delivery & Managed Service Delivery annually for Global Managed Services Clients.• Providing Software Delivery & Service Delivery services for legacy Global Managed Services clients across the Globe (NA, Europe, APAC etc.) by enabling strategic offshore operations.

Hyderabad

• Offshore Head for Development and Delivery for the organization that supports client requested product enhancements in smart suite products • Head for smart suite Product Maintenance Release Development and Delivery Organization with budget control responsibility for supporting 125 clients across the globe• Responsible for strategic planning & execution of the customer support program for delivering client requested product enhancements and defect backlog reduction in the smart suite products of the company.

Hyderabad Area, India

• Worked as Senior Development & Delivery Manager in RB Product & Solution Development Organization and responsible for implementing Billing system product functionality according to the product road map. Accountable for end to end project delivery of new application releases as well as developing and maintaining the release strategy• Head for Development Infrastructure Support team for Global Product Development & Delivery Organization in Hyderabad and provided infrastructure support for development organizations (2008-2009 & 2011)• Head for Project Management Office (PMO-India) for Global Product Development & Delivery Organization in Hyderabad and provided project management practice support for Offshore Billing Product Development Organization in 2009-2010Managed Delivery for Billing system Upgrade Project as Project Delivery Manager Role for one of the Asia Pacific Clients• Worked as Feature Delivery Manager for North American Client and involved in managing & delivery of product feature functionality development and implementation for several releases. Involved in Client Requirement Analysis and capturing sessions, involved Planned Deliveries and executed the features in the releases. Took part in Implementation Planning and Implementation of Releases ( Go Live)

Bangalore

Worked as Project Manager for one of the north American client in Post Production Support project

Worked in different roles like Telecom Billing Consultant, Billing System Migration Implementation Lead, and Telecom Billing Production Support Project Manager etc. in Telecom BSS/OSS area for various domestic and international Telecom clients.