Dan Phan Email & Phone Number

Orange, Ca, Us

San Jose, California, United States

San Jose, California, United States

San Jose, California

San Jose , Ca

(Eastridge Workforce Solutions) Oct 2017 - April 2018

Mountain View, Ca

Vendor: BCforward• Conduct manual reviews of 300 eCommerce accounts per week flagged by risk engine algorithm, meeting 95% decision quality rate• Accomplish task by looking at fraud patterns, trends, and ACH transactions with limited information through various pipelines • Reduce $ loss due to fraud and provided machine-based anti-fraud tool with data to better prevent fraud• Shutdown >50 fraudulent/compromised accounts weekly while identifying and tracking current trends• Conduct IDV research for KYC/CIP compliance with company terms of service• Advise anti-fraud process and system enhancement based on trends• Forecast payment fraud by creating and analyzing trend analysis• Drive cross-functional analytics projects to enhance operational data tools• Conduct quality assurance assessments overseeing international reviewers to meet 90% quality goal• Perform Tier 2 customer appeal account reviews to advise permanent closure or reopen, tracking false positive rate

San Jose, Ca

• Monitored debtor payments by recording invoice payments• Monitored revenues by verifying and entering transactions from lock box and electronic transfer• Maintained records by microfilming invoices, debits, and credits• Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers• Resolved valid or authorized deductions by entering adjusting entries• Resolved invalid or unauthorized deductions by following pending deductions procedures• Resolved collections by examining customer payment plans, payment history, credit line, coordinating contact with collections department• Summarized receivables by maintaining invoice accounts; coordinating daily transfer to accounts receivable account, verifying totals, preparing report

Oakland, Ca

• Interviewed prospects through customer engagements to collect and record product preferences• Represent major leading solar companies such as SunPower, Complete Solar, Solar Technologies, and Sungevity• Provided superior customer service using extensive knowledge of product’s portfolio and educating the benefits of going solar• Compiled detail reports in creating custom projects for consumers