Huy Phan Email and Phone Number
Huy Phan work email
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Huy Phan personal email
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· Seasoned professional with over 18 years of technical experience providing support and development of Genesys/Interactive Intelligence contact center SIP communication platform· Diverse technical background in enterprise voice data infrastructure including public and private cloud · Experienced as Microsoft Azure and Amazon AWS solution provider managing, developing and supporting cloud hosted applications· Deep understanding of voice carrier providers, including AT&T, Level3, Twilio and Telepacific.· Report development experience with Crystal, SQL, Tableau and Cognos multi call center environments (emails, SMS chat, and voice interactions)- Technical skills include Javascript/HTML/C#/VoiceXML and Nuance speech recognition development
Altivon
View- Website:
- altivon.com
- Employees:
- 49
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Sr. Solution EngineerAltivon 2019 - Present
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Owner, Principal Consultant, Solutions DeveloperNetwork Interact Llc Nov 2010 - Present -
Solutions Development, Professional ServicesAvantpoint Llc Jan 2014 - Aug 2018Genesys/Interactive Intelligence reseller Continually developed and supported customer base - establishing new Interactive Intelligence Elite partnership Team Lead within technical support teams to maintain expanding customer base SME (subject matter expert) for multiple communications, network and database technologies Technical sales and support Web Application Developer -
Owner, Business DevelopmentHq Tech Source Aug 2009 - 2016Designing, developing, and manufacturing consumer electronic products.
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Director Of Contact Center Solutions, Uc Solutions ArchitectIntegrated Access Solutions Dec 2010 - Aug 2013Genesys/Interactive Intelligence reseller.- Responsible for the strategic development of contact center solutions around Microsoft Lync and Interactive Intelligence platforms.- Involved in developing adaptive implementation approaches to business process requirements gathering and analysis.- Involved in developing agile implementation processes requiring global presence and effective collaboration methods.Advance Level3 development and troubleshooting support for Interactive Intelligence and Microsoft Lync customer baseAdvance architecture and design services for sales and services opportunities
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PartnerQuick Connect Technologies Jul 2009 - Jan 2011Product development and manufacturing partner
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Implementation ConsultantInteractive Intelligence Apr 2007 - Mar 2010- Advance handler and development best practices- Advance implementation and design strategies for maximum redundancy and reliability- Advance dialer development and process consultation- VOIP network design and implementation with HMP and 3.0- Advance custom reporting for multimedia and blended ACD environments as well as outbound dialer reporting considerations- Project management for all aspects of call center additions and implementations- Training -
Manager, Technical EngineeringAlliance Systems Apr 2001 - Apr 2007- Designed, installed, and developed implementation practices for voice over IP contact centers.- Developed migration practices for TDM to VoIP conversions- Developed upgrade practices for 1.3 to 2.x CIC TDM (Dialogic, Aculab) platforms -
Systems EngineerStevens Communications Nov 2000 - Apr 2001Interactive Intelligence reseller- Successfully delivered Interactive Intelligence contact center solutions within Southern California region.- Handler and COM development 1.3b/c platforms- Deployed and developed Interaction Dialer 1.3
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Network Support EngineerPacific Life Insurance Jun 1999 - Feb 2000Network Operations - Remote Branch Office Network Support* Novell 3.12* Windows 3.11/95* Exchange 5.5* SQL 6.5* IISCompaq Proliant, Insight Manager 24x7 server management team managing over 100 servers in the data center.
Huy Phan Skills
Huy Phan Education Details
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Biological Sciences, Computer Science
Frequently Asked Questions about Huy Phan
What company does Huy Phan work for?
Huy Phan works for Altivon
What is Huy Phan's role at the current company?
Huy Phan's current role is collaboration, inspiration, and determination..
What is Huy Phan's email address?
Huy Phan's email address is hu****@****ail.com
What schools did Huy Phan attend?
Huy Phan attended University Of California, Irvine.
What skills is Huy Phan known for?
Huy Phan has skills like Voip, Unified Communications, Integration, Contact Centers, Call Centers, Data Center, Professional Services, Pre Sales, Ivr, Telecommunications, Mobile Devices, Microsoft Exchange.
Who are Huy Phan's colleagues?
Huy Phan's colleagues are Jennifer Bell, Robin Weise, Ronald Roberto, Mba, Robin Chacon, Harish Reddy, Valerie Razo.
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