Phani Kumar Email & Phone Number

Bengaluru, Karnataka, India

Hyderabad, Telangana, India

• Managing projects to automate Accounts Receivables/Order to Cash process for European and North American Clients. Managing product implementation and rollout for various Geographies. Responsible for creating project.
• Customer-facing role & owns the entire project lifecycle from initiation through closure by establishing a project plan & milestone.
• Acts as a primary day-to-day point of contact for the client and the operational aspects of the project
• Facilitates or co-leads with customer project manager on regular status meetings with the project team, sponsors, and all stakeholders

Bangalore

• Formulated Autoninja’s post-merger integrations strategy; led large-scale business growth through the process & productinnovations as a national steering committee’s core member. I managed the control tower with 70+.
• Led the end-to-end development and implementation of cutting-edge automobile insurance renewal software, pivotal in achieving a remarkable 20% customer retention rate.
• Orchestrated the strategic planning and execution of marketing tool rollouts at over 900 automobile dealerships nationwide, effectively managing roles and responsibilities (RACI) and collaborating seamlessly with.
• Successfully oversaw the nationwide implementation of a SAAS CRM product across 600+ clients, with a strong focus on remote implementation, even during the challenges posed by the COVID-19 pandemic.
• Directed the Remote Tele Support Project, engaging 1200+ clients and securing premiums totaling INR 200M through qualified lead generation, showcasing adept project management skills.Stakeholder Management
• Working closely with all the National and Zonal business partners to devise business strategies to achieve retention targets

Hyderabad, Telangana, India

• Scaled up operations from 12 to 20 zones across 6 cities in Andhra Pradesh.
• During festivals, revamped free-lance model and created attractive incentives to maintain SLAs - 29 min.
• Created a new incentive structure for delivery executives to lower the operation costs and maintained 96% serviceability.

Pune, Maharashtra, India

• Improved profitability in the after-sales business of auto dealers through data-driven consulting & digitalizing customer relationship departments with SAAS CRM productsData Analytics & Product Expertise
• Increased potential market by INR 9.6M through conceptualizing lead priority predictive CRM products for non-recurring business.
• Created Automated Excel dashboards for daily, weekly and MTD performance reports which saved man-hours by 38%.
• Implemented ML-based leads categorization & prioritization system for 60 clients, increased client topline by 12% (vs. avg 8%).
• Raised 100+ Jira Bugs/Feature Enhancements/Support Requests with 75%+ resolved, to improve the product as per client needs.
• Worked with the product team to create config console to integrate 3 new OEMs, enabling sales opportunities for 340+ clients. P&L Management

Pune, Maharashtra, India

• Account Management
• Trained 25 mid-managers on data-based team performance monitoring and 192 executives on product usage across 12 clients
• Coordinated with the sales team to identify new markets, which added 15 clients across 3 OEMs and increased the ARR by 30%.
• Identified the opportunities to cross-sell products to existing clients adding to additional monthly revenue generation by 5%.
• Improved customer service index score by 13% (940/1000 - Zonal best- Survey Conducted by J.D. Power) for the Hyundai dealer.

Hyderabad, Telangana, India

• Providing Catia surface for tool building, tool surface building
• Involved in Assembly process, preparation of pre assembly process sheet, creation of BTLL sheets.
• Using DELMIA, providing solutions for optimization of Assembly process
• Involved in Logistics calculations sheet.

Bengaluru, Karnataka, India

3D modeling, Part design, Assembly, Drafting, Surface and Sheet metal workbenches.Tooling information,Reverse Engineering, TEAR DOWN, BENCH MARKING,Performing root-cause analysis of defects while developing & improving the processing by taking corrective actions to prevent any defective issues

Hyderabad Area, India

Develop, design or modify mechanical engineering layouts/schematics and/or detailed drawings/specifications.Involved in manufacturing of AHU’s. Involved in heat load and pressure load calculations of particular clean room area and surroundings. And also creating Bills of Materials.Creating AHU’s drawings as per Standards of ASHARE.

Pgp, Business Analytics

Bachelor Of Technology (B.Tech.), Mechanical Engineering