Viet Phan Email & Phone Number

Hanoi, Vietnam

Key roles in company/department systems:- Porsche Partner Network coordinator. - Key box management (Keywin system)- Department Support Contact person (inbound and outbound)Department Assistant- Secretary and interpreter in employee meetings, Suppliers meetings, and Customer meetings- Planning After Sales events and training. - Supporting After Sales manager in streamlining department processes and policies. Sending announcements and reminders to After Sales staffs, on behalf of the manager.CRM- Organizing and supporting all After Sales marketing activities and Customer Experience (Service Give away, Service trips, WOW moments) - Conduct Customer follow-up calls after services.- Preparing bilingual customer letters. Managing and Reporting Customer Complaint Cases.- customer and vehicle database administration- Translating technical documents and customer letters. CSR, ESG activities, and Waste management- Happy Hour and Beach Cleaning event Cat Ba Island 11/2023- Environment friendly team building trip Dai Lai 05/2024- Conducting Waste classification Training to After Sales employees- Working with collectors and environmental companies to dispose correctly all types of wastes from Porsche center Hanoi.- Waste classification and reduction practices and initiatives in back-office.Leading and executing Creative events and employees' motivation and knowledge enhance projects:- Year-end Recap video for Porsche center Hanoi (2020,2021,2022)- Slogan contest 2021, - English improvement challenge 2024, - Military drill Team building 2024,- Annual After Sales party and team activities- Employee of the Year (2019)

Hanoi, Hanoi, Vietnam

Quality Control- Arranging Vehicle Pre-Delivery inspection and cleaning. Carrying Final checks to ensure New cars meet the Porsche brand's high-quality standards before delivery.Cross-Departmental Collaboration- Effectively communicating and collaborating with multiple departments and teams such as sales, finance, Workshop, Technical team, and Car care team, to streamline processes of Vehicle Pre-deliveryPlanning and Organization- Scheduling service tasks effectively in the workshop, car care team, and body and paint shop.- Organizing and managing all aspects of after-sales service processes, ensuring efficient operations and customer satisfaction.CRM- Conduct Customer follow-up calls after services.- Preparing bilingual customer letters. Managing and Reporting Customer Complaint Cases.customer and vehicle database administration- Translating technical documents, contracts, and customer letters. - Support administrative tasks in Aftersales department.

Hanoi, Hanoi, Vietnam

Communication, Sales and MKT- Organized and creative sales representative of Porsche Lifestyle (PLX).- Professional representative of the Porsche brand by handling telephone calls and welcoming guests at the Porsche showroom in a friendly and effective manner.- Executing and reporting seasonal PLX Marketing campaignsHR & Administration support and Suppliers management- Work with suppliers to ensure quality for services such as postage, taxi, rental plants, flowers, water, etc.- Monitor and manage the lighting, sound system, and cleanliness in Porsche showroom- Support Admin and HR dept. to hold company events (Team Building, Family day, etc.), In-house training, and marketing events.Highlights:- Vietnam Motorshow 2015 (host & PLX representative of Porsche’s stand)- Porsche Life Style Christmas Campaigns 2014,2015,2016 (execution, decoration and report)

Hanoi, Hanoi, Vietnam

Running an online clothes and accessories Shop for Couples https://www.facebook.com/PenkiniShop- Administration, Customer care- Sales management, Inventory management. - Google Ad SEO, Content creator.- Facebook Fanpage, E-commerce platform

Hanoi, Hanoi, Vietnam

- Assisting the manager in writing emails in English to Chinese & Japanese business partners.- Executing office tasks. - Documents duplication, designing and printing.

Hanoi, Hanoi, Vietnam

Trainee in tourism company http://www.auroratravel.asia/- Welcoming Spanish-speaking tourists at the airport/ hotel.- Filing and reporting customers' feedback- Translating Spanish, and English documents- Office assistant

Bachelor'S Degree, English

Bachelor'S Degree, Spanish Language And Literature