Initiate welcome calls to new clients, effectively promoting ongoing promotions and enhancing client engagement.Process client requests and resolved issues with precision and attention to detail via phone and email through the CRM system.Educate clients in the company’s platforms, trading products, account opening/deposit/withdrawal procedures.Develop and maintain excellent relationships with prospective and existing clients, including activating new leads and following up on… Show more Initiate welcome calls to new clients, effectively promoting ongoing promotions and enhancing client engagement.Process client requests and resolved issues with precision and attention to detail via phone and email through the CRM system.Educate clients in the company’s platforms, trading products, account opening/deposit/withdrawal procedures.Develop and maintain excellent relationships with prospective and existing clients, including activating new leads and following up on potential clients.Promote available products and services to clients.Reach daily call targets, enhancing client satisfaction and retention. Show less

Monitor the production progress of aligners on standard time.Resolve customer issues or directs to the appropriate team according to SOPs.Collaborate with the clinic to schedule appointments to fitting and re-examination for customers.Share specialized knowledge, skills and learning from experience across different situations and contexts effectively.Continuously evaluate and identify opportunities for process improvements that positively impact customers’ experience.Monitor… Show more Monitor the production progress of aligners on standard time.Resolve customer issues or directs to the appropriate team according to SOPs.Collaborate with the clinic to schedule appointments to fitting and re-examination for customers.Share specialized knowledge, skills and learning from experience across different situations and contexts effectively.Continuously evaluate and identify opportunities for process improvements that positively impact customers’ experience.Monitor daily reports and proactively contact customers to handle according to SOP. (2IPR, 75% treatment)Ensure that the number of customers who finish the treatment as reported each month.Meeting monthly with the internal doctor to exchange and update dental knowledge. Show less

Answer telephonic and e-mail inquiries in a timely manner.Master the current specialty, service, advertising program of the clinic regular and timely.Support, interact with patients; manage high level of customer satisfaction.Coordinate medical examination record appropriately and evenly distribute among departments and rooms.Identify disease symptoms and advise on appropriate health packages for patients.Carry out the claim procedure with the insurance company based on… Show more Answer telephonic and e-mail inquiries in a timely manner.Master the current specialty, service, advertising program of the clinic regular and timely.Support, interact with patients; manage high level of customer satisfaction.Coordinate medical examination record appropriately and evenly distribute among departments and rooms.Identify disease symptoms and advise on appropriate health packages for patients.Carry out the claim procedure with the insurance company based on doctor's diagnosis and test results.Develop a strategic plan to implement an efficient and responsive training services team and relevant programs.Conduct and report stock take of supplies and products Show less

Seek potential customers with the support of the company and take care of old customersImplement an effective campaign for advertising, tracking, and reporting campaigns for customers and offer the right solutionResponsible for the advertising campaign, ensuring the delivery of services and products, meet the needs and objectives of customers.Plan to reach monthly KPI business targetsWork well with other departments to support work related to each projectUpdate new… Show more Seek potential customers with the support of the company and take care of old customersImplement an effective campaign for advertising, tracking, and reporting campaigns for customers and offer the right solutionResponsible for the advertising campaign, ensuring the delivery of services and products, meet the needs and objectives of customers.Plan to reach monthly KPI business targetsWork well with other departments to support work related to each projectUpdate new information on the media advertising market to work with better customers Show less

Ensure prompt and professionally phone answering serviceManage, train and audit staff and system to ensure 100% POS accuracyEnsure maintainance checks are conducted and issues handled accordingly through auditing, feedback and reportingDirect and train in-house and vendor supplied cleanersConduct and report stock take of supplies and productsDrive customer service training and procedures, audit on a consistent basisManage high level of customer satisfaction by ensuring… Show more Ensure prompt and professionally phone answering serviceManage, train and audit staff and system to ensure 100% POS accuracyEnsure maintainance checks are conducted and issues handled accordingly through auditing, feedback and reportingDirect and train in-house and vendor supplied cleanersConduct and report stock take of supplies and productsDrive customer service training and procedures, audit on a consistent basisManage high level of customer satisfaction by ensuring their needs and requests are attended to a timely mannerConduct and report stock take of supplies and productsPlan and create Magic Moments for customer- eg Happiness Fund managementTrain customer service and update standard operation procedures for new staffContribute ideas to personal and team development program Show less