- General Manager/ General Contractor/ Owner of a real estate firm.- Identified, negotiated, and purchased distressed properties that would then be remodeled/ renovated and re-sold close to full market value based on comparable properties in the area.- Generated a portfolio of $2M from an initial investment of $1.03M and improvments of $228K, yielding a 36% gross profit margin.

• Marketed and promoted our kitchen&bath design/build firm via various social media outletsOversaw multiple remodeling/ renovation projects to include scheduling and coordination of sub-contractors and material selection and acquisition

- Responsible for the recruitment, training and development, and operations of 10 satellite call centers throught the Southeastern United States.- Developed and implemented marketing programs to penetrate specific target markets based on demographic and construction data.- Streamlined the lead flow process resulting in a 15% improvement in key company metrics (confirmation rate, hit rate, and close rate) which resulted in a 50% improvement in sales revenue versus the prior year.- Implemented training programs incorporating specific initiatives for product knowledge, company knowledge, and presentations skills which resulted in a 40% improvement in overall telemarketing and canvass performance.

- Developed and implemented comprehensive international marketing plans for target markets including producing two international bilingual catalogs and promotion strategies- P&L responsibility for a $25M export budget with an average annual gross profit increase of 15%- Increased new account/ new market revenue by 25% per year

- Responsible for the recruitment, training and development, and operations of a 150+ seat inbound/ outbound call center.- Developed customer relationship management strategies resulting in a 10% improvement in customer satisfaction ratings, a 15% improvement in core account revenues, and a 20% improvement in new account revenues.- Restructured training and recruiting program resulting in a 50% improvement in employee turnover and a 25% improvement in trainee performance evaluations.- Implemented new, key metrics strategies resulting in a 25% improvement of key metrics within 6 months

• Consistently surpassed weekly sales objective by 15%• Implemented sales training program for new employees.• Managed inventory turnover of 500% per year.

Surpassed sales objectives by 20% for 22 consecutive months. developed a direct mail campaign resulting in a 4% response rate.

• Managed department sales with revenues exceeding quota of $2M.• Organized special events and marketing campaigns.• Supervised staff of up to 70 employees.

• Licensed life&health agent in Florida and Georgia• Long-term care specialist• Exceededsales quota three consecutive months