Pheben A. Email & Phone Number

I spearhead the management and optimization of all purchased marketing assets & sales enablement material. From scoping and delivery to ongoing performance analysis, I ensure that clients receive the highest caliber of assets to support their lead generation, brand awareness, and deal-closing efforts.I closely collaborate with our Member Services Directors and Product Designers on developing innovative new products and solutions aimed at addressing emerging client needs and market trends, driving continuous innovation and value creation.

Toronto, Ontario, Canada

• Manage end-to-end data collection campaigns across various channels such as email, socialmedia (LinkedIn) and other online communities• Collaborate with clients and internal stakeholders such as Sales and Data Operations tounderstand needs, priorities and align on campaign goals• Research high-quality software user audiences and identify new methods to generate reviews• Aggregate and report on campaign and team-level metrics, identifying trends and insights• Contribute to other special projects on the Data Operations team

Toronto, Ontario, Canada

• Obtained new patient information, prepared new records, and updated existing patient information using Ministry of Health’s electronic medical record system and COVAX systems.

Toronto, Ontario, Canada

· Investigate and resolve customer complaints and queries regarding billing disputes, service complaints, and troubleshooting via phone.· Analyze customer feedback and implement retention strategies by providing added value through upgrades, credits or targeted promotional offers to maintain customer satisfaction.· Partner closely with several internal departments such as collections, technical support, tele-sales and other entities as required.

Hons. Ba, Business And Society

Activities and Societies: BUSO Student Association - Councillor (2015-2016), First Year Representative (2014-2015) Specialization.

Hons. Graduate Certificate, Forensic Identification

- Extensive knowledge of criminal law and procedures in relation to public enforcement, criminal investigation techniques, prosecution.