Customer Support Analyst
Current
Nov 2024 - Present
AeroLeads people directory · profile
Persephone Hexworth Email & Phone Number
Technical Support | Help making tech more accessible
at
Immersive Labs
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Technical Support | Help making tech more accessible
Location
Redlands, California, United States
Company size
Who is Persephone Hexworth? Overview
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Quick answer
Persephone Hexworth is listed as Technical Support | Help making tech more accessible at Immersive Labs, a company with 165 employees, based in Redlands, California, United States. AeroLeads shows a matched LinkedIn profile for Persephone Hexworth.
Persephone Hexworth previously worked as Customer Support Analyst at Immersive Labs and Technical Support Engineer at Vendr. Persephone Hexworth holds Bachelor Of Arts - Ba, Ethnic Studies from Uc San Diego.
Company email context
Email format at Immersive Labs
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Immersive Labs
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Profile bio
About Persephone Hexworth
Customer service representative with 5+ years of experience in telephone customer service, technical support, training, and customer care. Experienced with Intercom, Salesforce, and other customer service software. Very organized, detailed oriented and determined to ensure complete customer satisfaction.
Listed skills include Documentation, Knowledge Sharing, Conflict Resolution, Training, and 4 others.
Current workplace
Persephone Hexworth's current company
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Immersive Labs
6 roles
Persephone Hexworth work experience
A career timeline built from the work history available for this profile.
Technical Support Engineer
- Provided live chat, email, and video call support for users on the Vendr portal, along with internal assistance for Vendr employees.- Achieved a first response time of under 5 minutes and a resolution time of 45 minutes, maintaining a 100% customer satisfaction rating throughout my tenure at Vendr.- Contributed and helped facilitate the onboarding and.
Jan 2023 - Sep 2024
Client Support Specialist
- Responded to phone, email, and live chat inquiries from investment fund managers and their investors.- Collaborated with internal teams to identify and escalate issues, implementing solutions such as Intercom bots to enhance customer support efficiency.- Developed internal documentation for support processes using Notion.- Created user-friendly Intercom.
Nov 2021 - Oct 2022
Specialty Support Lead
In addition to responsibilities listed in previous position:- Managed a support team of 3+ members, increasing overall support efficiency by 50%.- Led the migration from Intercom to Salesforce to enhance support capabilities, overseeing training initiatives and creating a knowledge base within Salesforce for school-specific FAQs.- Trained the larger Canvas.
Feb 2019 - Nov 2021
Strategic Support Representative
- Provided comprehensive support for inquiries related to Portfolium and the Canvas Learning Outcomes platform.- Managed over 25 support tickets daily, achieving a first response time of under 5 minutes and implementing ticket management strategies that reduced resolution time by 35%.- Hosted weekly and quarterly webinars to offer platform support and.
Oct 2018 - Feb 2019
Franchise Success Coodinator
- Acted as a resource for detailed Franchisee/Territory information to all departments including CEO, Locations Department, Sales, Operations and Director of Franchise Relations- Participated in monthly, in-person franchisee training on our products, history, and how to run a successful franchise, as well as weekly phone calls running franchisees through.
Jan 2018 - Aug 2018
Team & coworkers
Colleagues at Immersive Labs
Other employees you can reach at immersivelabs.co.uk. View company contacts for 165 employees →
AS
Aous Sara
Colleague at Immersive Labs
Birmingham, England, United Kingdom, United Kingdom
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KE
Kata Erdos
Colleague at Immersive Labs
Greater Cambridge Area, United Kingdom
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LE
Laetitia Ellison
Colleague at Immersive Labs
Bristol, England, United Kingdom, United Kingdom
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AD
Alice Dunn
Colleague at Immersive Labs
Bristol, England, United Kingdom, United Kingdom
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BG
Ben Gallagher
Colleague at Immersive Labs
Cheltenham, England, United Kingdom, United Kingdom
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ZJ
Zoe Jobson
Colleague at Immersive Labs
Halberton, England, United Kingdom, United Kingdom
View →
CB
Chris Barnes
Colleague at Immersive Labs
Durham, England, United Kingdom, United Kingdom
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RL
Robert Lloyd
Colleague at Immersive Labs
Orlando, Florida, United States, United States
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FB
Francesca Bullock
Colleague at Immersive Labs
Meare, England, United Kingdom, United Kingdom
View →
DR
Danielle Riley
Colleague at Immersive Labs
Andover, Massachusetts, United States, United States
View →
Aous Sara
Colleague at Immersive Labs
Birmingham, England, United Kingdom, United Kingdom
View →
KE
Kata Erdos
Colleague at Immersive Labs
Greater Cambridge Area, United Kingdom
View →
LE
Laetitia Ellison
Colleague at Immersive Labs
Bristol, England, United Kingdom, United Kingdom
View →
AD
Alice Dunn
Colleague at Immersive Labs
Bristol, England, United Kingdom, United Kingdom
View →
BG
Ben Gallagher
Colleague at Immersive Labs
Cheltenham, England, United Kingdom, United Kingdom
View →
ZJ
Zoe Jobson
Colleague at Immersive Labs
Halberton, England, United Kingdom, United Kingdom
View →
CB
Chris Barnes
Colleague at Immersive Labs
Durham, England, United Kingdom, United Kingdom
View →
RL
Robert Lloyd
Colleague at Immersive Labs
Orlando, Florida, United States, United States
View →
FB
Francesca Bullock
Colleague at Immersive Labs
Meare, England, United Kingdom, United Kingdom
View →
DR
Danielle Riley
Colleague at Immersive Labs
Andover, Massachusetts, United States, United States
View →
1 education record
Persephone Hexworth education
FAQ
Frequently asked questions about Persephone Hexworth
Quick answers generated from the profile data available on this page.
What company does Persephone Hexworth work for?
Persephone Hexworth works for Immersive Labs.
What is Persephone Hexworth's role at Immersive Labs?
Persephone Hexworth is listed as Technical Support | Help making tech more accessible at Immersive Labs.
Where is Persephone Hexworth based?
Persephone Hexworth is based in Redlands, California, United States while working with Immersive Labs.
What companies has Persephone Hexworth worked for?
Persephone Hexworth has worked for Immersive Labs, Vendr, Verivest, Instructure, and Portfolium (Acquired By Instructure).
Who are Persephone Hexworth's colleagues at Immersive Labs?
Persephone Hexworth's colleagues at Immersive Labs include Aous Sara, Kata Erdos, Laetitia Ellison, Alice Dunn, and Ben Gallagher.
How can I contact Persephone Hexworth?
You can use AeroLeads to view verified contact signals for Persephone Hexworth at Immersive Labs, including work email, phone, and LinkedIn data when available.
What schools did Persephone Hexworth attend?
Persephone Hexworth holds Bachelor Of Arts - Ba, Ethnic Studies from Uc San Diego.
What skills is Persephone Hexworth known for?
Persephone Hexworth is listed with skills including Documentation, Knowledge Sharing, Conflict Resolution, Training, Customer Service, Customer Support, Telephone Support, and Technical Support.
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