Phi Kim Email & Phone Number

Houston, Texas, United States

Katy, Texas, United States

Manage entire salon -Handle all business aspects including ensuring the salon meets state board guidelines and requirements.Inventory and payroll - Inventory control and process weekly payrollReceptionist and Cashier- Answer phone, greet clients, assign work and cashier.

United States

Reviewed title search packets to ensure the accuracy of data provided and its effect on the subject property. This includes but is not limited to taxes, chain of title, open encumbrances, judgments, liens, etc. Worked with internal and external systems to clear curative issues that may hinder the closing of the transaction.Quality checked all title documents in order to minimize loss potential

Houston, Texas, United States

Started in the REO team that handled Fannie Mae’s foreclosed properties. Reviewed title commitments and cured title issues. Worked files from start to finish(open of files to closing) in compliance with FNMA’s guidelines.In 2018, transferred to the Centralized Services Department(CSD). CSD is a back office department that supports the branches in curing title, payoffs and escrow closings. My main focus was in the Post Close Unit where I was the interim team lead. Managed production and provided decision approvals. Reviewed and analyzed conditions of outstanding liens. Resolved outstanding issues and most required collaboration with other departments and lien holders. Secured required clearance documents. Reviewed and processed documents for recording with the County. Audited post closed files for accuracy. Reconciled ledgers and processed refund checks.

Stockton

Audited freight paperwork submitted by drivers for invoicing. Processed billing invoices. Completed accounts receivables balancing. Job required communication with other departments such as Dispatch and Orders Management to resolve discrepancies and exceptions. Correspond to external customers’ requests such as paperwork and invoice disputes.

Lodi, Ca

Short term project in Business Readiness team with system conversion. Responsible for data and information using BSC systems within established production and quality standards. Members and group enrollment in health plans according to eligibility guidelines and performed updates accordingly. Reviewed accuracy of data entered against available sources. Identified and resolved issues with enrollment and payment information. Performed related processor activities. Investigated discrepancies affecting eligibility and/or allocations of payments. Validated bills and or ID Cards for accuracy. Assigned in special project assisted Medicare team. Able to proficiently understand guidelines about Medicare and trained new staff.

Stockton, California Area

Started as a processor but was quickly recognized for my achievements in production and analytical skills and earned multiple roles:Fraud Call Center Supervisor- Coached and trained team of 25 staff. Audited calls and processes. Monitored call queues and planned staffing to meet service level goals. Processed payroll and general human resources duties.New Accounts Analyst - Reviewed new accounts for fraud.Root Cause Analyst - Responsible for in-house audit for several departments in the deposit fraud division to identify root causes of loss and established solutions for loss prevention.E-fraud Investigator - Reviewed and researched activities online for fraud.Deposit Fraud Investigator - Reviewed and researched deposit activities for fraud.Funds Transfer Specialist - Processed manual and electronic domestic and international wire transfers.