A high performing and experienced leader of Resource Planning and Service Delivery functions over the last 12 years, spanning both consumer and B2B portfolios within the financial services industry.A highly accomplished leader of people, holding distinguished interpersonal skills, whilst highly commended in relationship management and negotiation at a senior level.A proven track record in delivering transformational improvements to process, control, governance, and ultimately performance. Extremely well versed in all aspects of the planning cycle, spanning multiple channels including Contact Centre, Branch, and Back Office Operations.Excellent technical and analytical skills, complimented with a natural ability to work collaboratively across multi-functional operations, delivering exceptional outcomes.