Demonstrates the quality and reliability of BG products. Provides technical support, extensive product knowledge to customers and recommendations which provide the best application of BG products. Has knowledge of commonly-used concepts, practices, and procedures within the automotive industry.Provide ongoing support to company operations and accounting personnel.Monitor, analyze and relay consumer trends and future needs.

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

The Shop Manager is responsible for (1) ensuring the proper repair and servicing of all the vehicles taken in by the Service Department, and (2) maintaining Technician productivity at levels determined by service management. This task is accomplished by providing direct on-the-job assistance to Technicians, coordinating and conducting training, inspecting jobs for proper completion and creating an environment for high productivity through motivational leadership and effective administration.