Application Support Officer
Aug 2016 - Jul 2017
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Phil Callan Email & Phone Number
Business Intelligence & Data Analysis
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Role
Business Intelligence & Data Analysis
Location
Stockport, England, United Kingdom
Who is Phil Callan? Overview
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Quick answer
Phil Callan is listed as Business Intelligence & Data Analysis based in Stockport, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Phil Callan.
Phil Callan previously worked as Application Support Officer at London Borough Of Hackney and Business Support & Business Intelligence Officer at Gloucester City Homes Limited. Phil Callan studied at Ridge Danyers College, Marple.
Profile bio
About Phil Callan
I'm passionate about helping people use technology to improve their lives and workplaces. Sometimes that means focusing on the technology, and sometimes it means focusing on the people. I'm a versatile professional with 14 years experience of successfully delivering solutions, improvement, and customer service. I've worn a lot of hats over my career - system administrator, trainer, business analyst, operations officer, software tester, audio technician, event manager - and as a result I can look at projects from different disciplines to deliver the best possible results. I'm enthusiastic and passionate about making improvements and problem solving, with a flexible, creative approach and strong attention to detail and managed risk. I'm also an effective communicator and trainer, having presented at all levels from national conference to boardroom to customers and members of the public.
Listed skills include Critical Thinking, Problem Solving, Sql Server Management Studio, Business Intelligence, and 25 others.
7 roles · 19 years
Phil Callan work experience
A career timeline built from the work history available for this profile.
Business Support & Business Intelligence Officer
IT officer responsible for first and second line support, system administration and development project work for a social housing provider with over 120 staff. Other key duties and achievements include:* SQL Server Management, query design and database administration.* Ability to react to changing business needs by leveraging existing systems and platforms.
Apr 2009 - Jun 2016
Freelance Sound Engineer / Record Producer
Freelance
I have worked in a freelance capacity on a number of recording projects both as an engineer and performer - working in Pro Tools I have contributed on projects from small demos and showcases, session work for other producers, to full album projects spanning several months - seeing three independent albums through from their initial conception to full.
2010 - 2015
~5 yrs
Business Support Officer
Primarily provided on-premise technical support to Shell's UK Customer Service Centre. Conducted project work ahead of the UK SAP Go-Live, and the subsequent off-shoring of the CSC from the UK to abroad. Other key duties included:* Analysis of complex issues, and the subsequent escalation and liaison with appropriate support teams.* Stakeholder management.
2007 - Jan 2009
Senior Incident Planner
Working as the senior member of a team I was responsible for customer service delivery in a high-pressure call center environment. Key skills included:* A high degree of teamwork, liaising with customers, teams of engineers, logistics companies and internal staff to meet strict SLAs.* Strong customer service skills and ability to multi-task.* Predicting.
Jun 2004 - 2007
Incident Planner
Working in a busy, high-pressure call centre environment for a multi-national service company, I was responsible for service delivery over a wide geographical area for a number of different industries. Key skills included:* A high degree of teamwork, liaising with customers, teams of engineers, logistics companies and internal staff to meet strict SLAs.*.
Feb 2003 - Jun 2004
Data Administrator
Worked as part of a team of data administrators to produce management information across a variety of KPIs and performance metrics for a major service operation. I was responsible for providing reports which had substantial financial and reputational value attached, and so providing this information on time and accurately was a vital part of my duties.
May 2002 - Feb 2003
1 education record
Phil Callan education
-
Ridge Danyers College, Marple
FAQ
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What is Phil Callan's role at their current company?
Phil Callan is listed as Business Intelligence & Data Analysis.
Where is Phil Callan based?
Phil Callan is based in Stockport, England, United Kingdom.
What companies has Phil Callan worked for?
Phil Callan has worked for London Borough Of Hackney, Gloucester City Homes Limited, Freelance, Shell, and Getronics.
How can I contact Phil Callan?
You can use AeroLeads to view verified contact signals for Phil Callan, including work email, phone, and LinkedIn data when available.
What schools did Phil Callan attend?
Phil Callan studied at Ridge Danyers College, Marple.
What skills is Phil Callan known for?
Phil Callan is listed with skills including Critical Thinking, Problem Solving, Sql Server Management Studio, Business Intelligence, Presentation Skills, Sound Mixing, Studio Recording, and Production Sound.
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