• Leading the sales and customer success team, from initial recruitment and establishment to building the department. Developing and implementing structural models to prepare it for scalability and sustained growth, with all the people, processes, and strategies optimized in a customer-first manner.• Personally, adding value to customer relationships, either directly or non-directly through my team, and driving the desired customer goals.• Creating an optimised & data-led model of the customer journey, making sure all internal stakeholders are aligned, including CEO`s.• Delivering monthly update meetings to the CEO and senior leadership team on progress, cross departmental collaboration progress, sales to date and customer renewals, as well as retention scores.• Increasing product adoption, customer loyalty, retention, and customer satisfaction, while actively setting and contributing to churn reduction tactics.• Collaborating with the internal Business Development teams, of the Payroll Centre and Accounts Payable Association, and marketing to create and optimise my agreed upsell and cross-sell strategies to increase ROI.• Relationship management across the entire group, working collaboratively and helping others on the team maintain and improve customer relationships.• Collaboratively working with the Act Product Director to design and implement marketing strategies, product upgrades, simplified methodologies, and individual team member renewal strategies.

I was responsible for driving the development of new employer businesses through my team of Employer Engagement Consultants as well as my own business activities. I managed the recruiting, directing and developing of the Employer Engagement Consultants in the North West and London area`s. Developing GP Strategies Training Ltd Apprenticeship programmes and overseeing the sign up of Apprenticeship starts across the North West and london Regions. I managed the team of Apprenticeship Recruitment Consultants who are responsible for filling the Apprenticeship positions generated by the EEC`s. I established and maintained relationships with SME employers ensuring outstanding customer service.

I have full budget responsibility for the centres’ profit & loss, forecasting and planning activities, where I concentrate on effectively reducing costs whilst retaining a quality product. I personally drive the programmes performance by ensuring that all company and individual objectives, targets and KPI’s are clearly set. I review performance on a weekly and monthly basis, offering coaching and support where required for my Engagement Advisors and Young Person Coach, to ensure we not only achieve, but exceed expected key performance indicators month on month as well as for the academic year. I am proficient at performance management techniques and utilise them where underperformance is identified. I maintain and continually improve the quality measures throughout the centre to ensure we achieve a minimum of grade 2 for all staff IAG and Teaching observations. On a daily basis I complete detailed spreadsheets on traineeship learners. Information held includes information on attendance, functional skill achievement, employer placement and enrolment details. This data guarantees that general information and statistical analysis is readily available for me to drive the centres development and achievement rates. It is also available for senior management to review and provide constructive feedback to ensure income and profitability from contracts is secured and delivered as budgeted. I continually establish, and then subsequently maintain low levels of both learner and staff attrition in the centre through my communication, rapport building and leadership skills. This develops the reputation of the centre with the learners which then leads to developing purposeful and constructive relationships with local external referral partners who have previous relationships with the students.I engage in detailed discussions and negotiations developing links with employers of all sizes and all sectors to educate about traineeship work experience opportunities.

As Business Development Manager for North West Apprenticeships I was responsible for the identification and subsequent development of existing employees within organisations through work based learning programmes as well as full cost training through our partner company Inteltrain to enable these individuals to reach their full potential and increasing their effectiveness to their employer. To diagnose through Training Needs Analysis, opportunities for companies to recruit new Apprentices into their business utilising Business Skill Apprenticeship frameworks or the new and exclusive Intelligence Analysis framework, arranging the recruitment of these individuals through our partners and then subsequent training.Promotion of Inteltrain`s Cyber security training products, educating businesses on the threat to them of Cyber Crime which is continuing to rise each year and the need for effective compliance with UK data regulations as well as the changes to European Legislation through their Cyber Security Level 2 award and Level 4 certificate in Cyber Security and intrusion for business.Work with employers so that they are completely educated on how apprenticeships function in the workplace and their role in this as well as their duties to the apprenticeUsing a range of sales approaches including cold calling/appointment setting, field sales, mailshots, e-marketing and sales appointments as well as working closely with strategic partners to identify and generate qualified Apprenticeship leads. To visit new and existing accounts and develop business opportunities and relationships in order to achieve and exceed work based learning targets on an annual basis.

To identify and drive sales opportunities within new and existing target markets using current Labour Market Intelligence, and a range of sales approaches including cold calling/appointment setting, field sales, mailshots, e-marketing and sales appointments. To work closely with strategic partners to identify and generate qualified Apprenticeship leads. To visit new and existing accounts and develop business opportunities and relationships in order to achieve and exceed college work based learning targets on an annual basis. To help companies diagnose their requirements for learning by producing Training Needs Analyses which clearly sets out solutions to meet their business needs. Work with employers so that they are completely educated on how apprenticeships function in the workplace and their role in this as well as their duties to the apprentice.To work with companies to identify short, medium and long term recruitment needs and through identifying the most suitable apprenticeship frameworks, recruit, train and develop these new personnel as well as existing staff for the benefit of the company and the person. Educate students and their parents or guardians on the benefits of apprenticeships in the modern world and how the apprenticeship frameworks can help develop them regardless of their previous academic achievements. To build the database of potential new apprentice`s through recruitment and information presentations held within the college as well as local schools, Open days and jobs fayres.To work as an individual in the arrangement and subsequent visits to businesses across the north west of England but also being part of a team in the formation of strategies for the college team on a whole.

Managing and motivating the team to achieve 100% of the profit and loss target by coaching, developing and training the colleagues to ensure that everyone is able and willing to contribute to the success of the store. This is executed by providing all customers with an enjoyable shopping experience by creating a store that is inviting for customers, with high merchandise standards and products that are ready for demonstration. Ensuring that all queries are dealt with effectively and efficiently and providing assistance as and when required. Maintaining an accurate stock file by ensuring that all company stock management processes are followed, therefore ensuring that audit results are in line with company targets as well as maximising the payroll budgets through effective rostering and recruitment. Management of poor performance, absence and misconduct using the company policies and ensuring all communications are shared with the store team and also encouraging store colleagues to maintain an up to date knowledge of procedures, daily communications, product knowledge and action points. Building Great relationships within the local community to develop the brand within Preston and the wider area.

Responsible for the development and subsequent implementation of key departments business plan`s within the store and through training, coaching and general people management techniques achieving the goal`s set by the plan and my key sponsors.

Managing and motivating the team to achieve 100% of the profit and loss target by coaching, developing and training the colleagues to ensure that everyone is able and willing to contribute to the success of the store. This is executed by providing all customers with an enjoyable shopping experience by creating a store that is inviting for customers, with high merchandise standards and products that are ready for demonstration. Ensuring that all queries are dealt with effectively and efficiently and providing assistance as and when required. Maintaining an accurate stock file by ensuring that all company stock management processes are followed, therefore ensuring that audit results are in line with company targets as well as maximising the payroll budgets through effective rostering and recruitment. Management of poor performance, absence and misconduct using the company policies and ensuring all communications are shared with the store team and also encouraging store colleagues to maintain an up to date knowledge of procedures, daily communications, product knowledge and action points. Closing down the store and facilitating an integration of the store with the existing Curry`s store to create a new Concept store.

Driving sales performance by maximising opportunities through merchandising standards, colleague knowledge and the coaching of/development of sales colleagues through the use of performance management. Actively leading from the front in creating an exemplary shopping experience for all customers to enjoy, thus creating customers for life as well as delivering world class customer service in relation to approach and subsequent product issues.Reviewing merchandising principles and promotional opportunities on a weekly basis to maximise all sales opportunities and extracting all revenues available from the shop floor space. Tracking department and individual performances against the department business plan and implementing corrective changes when necessary.

Promoting The Pc World Brand through shop floor standards and demonstrating pride in the company at all opportunities. Delivering business success through devising plans and strategies, thus delivering results across all areas of my business. Organising myself to make good decisions and delivering them in the right way. Making balanced choices based on a variety of data and circumstances. Managing individual and team performances ensuring individuals are appropriately stretched and challenged and that any aspects of underperformance were effectively dealt with. Achieving results by developing relationships, networking, influencing and sharing ideas with others.

Managing the store and creating a profitable phoenix business from a model which had previously failed with a three month time frame. Here recruitment and performance management tools were essential as the whole store and team were dissected and rebuilt to ensure future success.