Phil Gorman Email & Phone Number

Liverpool, Gb

Liverpool, England, United Kingdom

At Phase 2 Growth, I lead initiatives to drive business growth and revenue for our clients, specialising in helping international companies, particularly those with high-value products, enter the UK market. My role involves strategic LinkedIn outreach, email campaigns, and implementing the Soft Selling System to ensure our clients achieve sustainable growth.Key Responsibilities:Develop and execute comprehensive growth strategies tailored to the unique needs of each client.Collaborate closely with department heads to align marketing, sales, and operational efforts.Implement LinkedIn outreach and email marketing campaigns to connect clients with key UK prospects.Utilise the Soft Selling System to build trust and nurture leads, ensuring high-quality engagements.Achievements:Successfully assisted over 50 international companies from Eastern Europe and other regions in establishing a strong presence in the UK market.Increased client engagement by 150% through targeted LinkedIn and email outreach strategies.Played a key role in achieving a 200% increase in lead generation for high-value clients, with a focus on those with a lifetime value of £20k or more.Improved collaboration across departments, leading to a more integrated and efficient approach to client growth strategies.

At The Linked People, I helped companies generate new business via LinkedIn by using sophisticated software to engage with key decision-makers. I managed a portfolio of key accounts, guiding clients to achieve optimal results from their investment.Key Responsibilities:Utilised LinkedIn and proprietary software to connect clients with key decision-makers.Managed a portfolio of key accounts, providing strategic guidance to maximise quality results.Set and met KPIs and targets in collaboration with the board of business directors.Conducted demos and presentations to prospective clients.Achievements:Successfully increased client acquisition and engagement through strategic use of LinkedIn.Played a key role in achieving and surpassing KPI targets consistently.Enhanced client satisfaction by providing tailored solutions and continuous support.Recognised for excellence in managing key accounts and fostering long-term client relationships.

Chester

In my role as Customer and Owner Relations Manager at Sykes Cottages, I was responsible for resolving customer and owner issues within agreed service level targets. My focus was on quickly investigating and understanding issues to provide commercially sensible solutions that were acceptable to both guests and business owners.Key Responsibilities:Responded to and successfully resolved customer and owner issues within agreed Service Level targets.Maintained thorough and detailed written records of all issues.Proactively identified potential complaints and issues, resolving them quickly to minimise impact.Escalated urgent/high-priority issues in line with company policies.Provided a professional and compassionate service, converting potential complainants into brand advocates.Identified opportunities to upsell or cross-sell appropriately with confidence and conviction.Achievements:Achieved a high resolution rate for customer and owner issues, ensuring satisfaction and retention.Developed a comprehensive record-keeping system that improved issue tracking and resolution times.Successfully converted numerous potential complaints into positive experiences, enhancing brand reputation.Identified and executed multiple upselling opportunities, contributing to increased revenue.

Wirral, England, United Kingdom

As a Call Centre Team Leader at Plusnet Mobile, I managed a team of customer service representatives, ensuring high levels of customer satisfaction and efficient resolution of customer issues. My role involved overseeing daily operations, providing training and support to team members, and implementing strategies to improve performance and service quality.Key Responsibilities:Managed a team of customer service representatives, providing guidance and support.Monitored and evaluated team performance, implementing strategies to improve efficiency and service quality.Conducted training sessions to enhance the skills and knowledge of team members.Handled escalated customer issues, ensuring timely and effective resolution.Maintained detailed records of team performance and customer interactions.Achievements:Improved team performance metrics by 30% through targeted training and performance improvement plans.Successfully reduced call resolution times, leading to higher customer satisfaction rates.Implemented a new performance tracking system that improved accountability and transparency within the team.Recognised for maintaining a high level of team morale and a positive working environment.