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Field engineer with over 20 years experience in the telecommunications industry. Extensive knowledge and application on a wide range of products and technology including Avaya IP Office with current AIPS certification, NEC and Samsung phone systems. Involved with Optus LOOP since product launch, including Site Audits , Configuration, Installations onsite and remote, Customer training , troubleshooting and support.Highly transferable skill set in telephone system configuration, installation, CTI software, customer contact, communications, training and problem solving. Strong work ethic, high integrity values, attention to detail, high accuracy with the ability to be flexible and adapt and learn quickly.
Convergecom
View- Website:
- convergecom.com.au
- Employees:
- 9
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TechnicianConvergecom Feb 2020 - PresentGreater Sydney AreaInstallation , onsite and remote support for Avaya IP OFFICE. User training for phones and software applications. SIP configuration via Vocus and various SIP providers. IP and Digital telephony. Onsite installation of Velocloud devices. SD WAN configuration and installation. Configuration and installation of Yealink SIP phones, site survey, configuration and installation of Yealink DECT.Installs for Avaya Cloud Office , Ring Central, Cisco Webex. Installation and support for Yabbit (Netsapiens)Completed Zoom phone and Zoom phone technical training.
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Field EngineerUnified Communication Partners Mar 2019 - Jul 2019Onsite installation, moves, adds, changes, programming, audits for Optus LOOP IP , Avaya IP Office and NEC.Connect, setup, replace Routers, switches, Access points. Rack and mount ,patch , cable, jumper.Interpret customer requirements and propose solutions, work with sales team, training, support.Remote phone, email and training for managed service clients and after install support.
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Field EngineerDatavoice Communications Pty Ltd Aug 2014 - Mar 2019Sydney, AustraliaEngaged in a variety of projects over the past 4 years.Upgrades to Cisco infrastructure and Cisco IP telephony for New South Wales Police for over 30 sites in Sydney and regional NSW. Including site audits, router and switch replacements, UPS installation , Data rack installation and replacement , WIFI access points, installation of Cisco IP Telephones, connection of existing PSTN, ISDN, & Fiber services and working with BTS support staff for cut overs from existing voice and data.Installation of Avaya IP Office telephone systems , with TDM , Analogue, SIP & IP devices. ISDN, PSTN & SIP services. Customer training and remote support. AIPS certified.Installation of NEC SL2100 & SL1100 telephone systems , with TDM & Analogue devices. ISDN & PSTN services. Customer training and remote support.Site audits of existing Telephone systems and services.Voice and data cabling for new sites and existing installations, Data rack installation and replacement.Support role for installation of NEC IP telephones for Western Sydney Health at Westmead and Blacktown Hospitals. Support role for installation of Siemens telephony at Randwick Private and John Hunter (Newcastle) Hospitals.Recently working with Optus LOOP (Cloud system based on Broadsoft) including remote and onsite configuration and installation of IP telephones , ATA devices , PC & Mobile applications , customer training and support. -
Telecommunications Technician - Self EmployedAsk Phil Hill Oct 2013 - Aug 2014Sydney Area, AustraliaSelf Employed - contract work for various companies in Sydney, Installation and configuration including customer training of Avaya IP Office, Samsung, IP telephony and SIP trunks with SIP City, also working with LG Aria iPECS , SBG, Aria 16, 24.May 2014 Completed Structured cabling endorsement for Cabling Licence
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Telephone TechnicianReliance Communications Pty Ltd Nov 2010 - Oct 2013Sydney, Australia• Installation of Samsung , Avaya IP Office telephone communication equipment across Greater Sydney, Newcastle, Wollongong and Canberra• Remote configuration of Shoretel systems• Design, configuration and installation of multisite systems• Configuration of VOIP networks, centralized voicemail and IP telephony• System programming tailored to customer requirements• Customer training of new and existing products• Solving customer communications requirements onsite and remotely • Installation and configuration of administration software, CTI applications • Providing technical support via a help desk role to internal and external customers • Voicemail installation and configuration, including email integration• Installation and configuration of PABXSOFT call accounting software• Installation and connection of PSTN, ISDN lines & GSM units• KIRK DECT configuration and installation• Installation and relocation of telephone extensions -
Telephone TechnicianSamsung Communications Centre Melbourne Aug 2005 - Aug 2010Melbourne, Australia• Installation of Samsung telephone communication equipment• Design, configuration and installation of multisite systems• Configuration of VOIP networks, centralized voicemail and IP telephony• System programming tailored to customer requirements• Customer training of new and existing products• Solving customer communications requirements onsite and remotely • Installation and configuration of administration software, Samsung OS CTI applications• Providing technical support via a help desk role to internal and external customers • Voicemail installation and configuration, including email integration• Installation and configuration of PABXSOFT call logging software• Installation and connection of PSTN, ISDN lines & GSM units• KIRK DECT configuration and installation• Installation and relocation of telephone extensions
Phil Hill Skills
Frequently Asked Questions about Phil Hill
What company does Phil Hill work for?
Phil Hill works for Convergecom
What is Phil Hill's role at the current company?
Phil Hill's current role is Voice Engineer.
What is Phil Hill's email address?
Phil Hill's email address is ph****@****.com.au
What schools did Phil Hill attend?
Phil Hill attended Tafe, Hands On Computer Training.
What skills is Phil Hill known for?
Phil Hill has skills like Samsung, Avaya Ip Office, Shoretel, Field Installation, Ip Telephony, Sip, Voip, Customer Oriented, Attention To Detail, Strong Analytical, Remote Administration, Remote Troubleshooting.
Who are Phil Hill's colleagues?
Phil Hill's colleagues are Martin Lowry, Austin Payne, Rachel Payne, Joshua Moffitt, Joanne Ryan Mobile, Joanne Ryan.
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