Phil J Wright Email & Phone Number

Recoveries/Debt ManagementJuly 2004 ­ PresentWorking in a very busy claims department dealing with all aspects of recovering insurer losses fromnon-fault accidents. Daily tasks include negotiating settlement with other insurers and uninsured drivers,investigating claims and considering risks and potential financial loss to the business.AbilitiesConsistently achieve all key performance indicators to contribute to department targets. Rated asoutperforming… Show more Recoveries/Debt ManagementJuly 2004 ­ PresentWorking in a very busy claims department dealing with all aspects of recovering insurer losses fromnon-fault accidents. Daily tasks include negotiating settlement with other insurers and uninsured drivers,investigating claims and considering risks and potential financial loss to the business.AbilitiesConsistently achieve all key performance indicators to contribute to department targets. Rated asoutperforming the role during 2007, 2008 and 2009. Achieved excellence rating in 2010.Deliver excellent customer service at all times maintaining high service levels and giving priority toinbound calls. Abide by the principles of Treating Customers Fairly.Demonstrate effective negotiation skills and flexibility to view issues from all angles. Show less

Based in a busy office dealing with third party motor claims where the policyholder is at fault. Selling thebenefits of early settlement and approved repairers, in order to promote Norwich Union as an insurer ofchoice for potential customers.Where liability is disputed the role was to investigate and negotiate split liability, taking into account theinterests of all stakeholders and financial implications to the business.AbilitiesManage own caseload of… Show more Based in a busy office dealing with third party motor claims where the policyholder is at fault. Selling thebenefits of early settlement and approved repairers, in order to promote Norwich Union as an insurer ofchoice for potential customers.Where liability is disputed the role was to investigate and negotiate split liability, taking into account theinterests of all stakeholders and financial implications to the business.AbilitiesManage own caseload of between 250 and 500 cases from cradle to grave.Use effective communication and negotiation skills to achieve best possible solutions.Take ownership of complaints within the department and provide positive outcomes. Show less

Working within a call centre dealing with a high volume of incoming calls from housing associationresidents reporting household emergencies. The office operated 24 hours a day, every day of the year.

Secondary Education

Gcse'S Gained, Secondary Education

2011 Currently working towards the European Computer Driving Licence, which is the standard IT course in the use of Word, Excel and other.