Account management – Responsible for South East region with over 300 clients, building relationships, negotiating profit margins, order processing and up-selling wherever possible.Full service of accounts including financial management, co-ordinating deliveries at branch and occasional client visits.*Department closure in Manchester branch*.

Working at a national firm of chartered surveyors, we identify billing discrepancies in the commercial tax that clients pay to the council on their property. Currently, I’m contacting company directors, finance directors and CEO’s about their business rates rebates, negotiating past gatekeepers, overcoming objections and arranging appointments for our property consultants.

Working as part of a small team in a global company dealing with clients relocating, so that would give us an opportunity to resell the equipment they’re leaving behind, and continue that relationship at their new property. So in the main, appointment booking, account management and customer retention.

Handling inbound calls in support to the customer service team, including offering financial advice to vulnerable customers, price comparisons and tariff switches, energy efficiency advice and arranging debt repayment plans.•Progressed to a different department; facilitating the return of customers' deemed to have been transferred erroneously. This entails liaising with domestic customers, colleagues and competitors and the administration of the transfer.• Analysing and amending… Show more Handling inbound calls in support to the customer service team, including offering financial advice to vulnerable customers, price comparisons and tariff switches, energy efficiency advice and arranging debt repayment plans.•Progressed to a different department; facilitating the return of customers' deemed to have been transferred erroneously. This entails liaising with domestic customers, colleagues and competitors and the administration of the transfer.• Analysing and amending processes, writing walkthroughs and training new employees Show less