Phil Page Email & Phone Number

Melrose Park Il

Onsite support technician responsible for all local IT needs

Bannockburn Il

Contracted to Shire as Conference/Desktop Support Specialist with expertise in Conference Room technologies, TMS, AMX, RMS, Crestron, Digital Signage(Scala), Desktop support, Mobile Support, and Asset Management.

Northfield, Il

Provide onsite support for Telepresence, Digital Signage, and Audio\​Visual equipment• Provide onsite support and upgrades of all telepresence equipment• Manage TMS (Telepresence Management System)• Deploy and manage digital signage boxes • Repair and maintain all Audio/Video equipment• Train and support users for all telepresence and A/V requirements• Update support tickets via Remedy ticketing system

Northfield Il

Administer 24x7x365 diagnostic, repair and training support for all hardware (PCs, tablets, phones, printers) and software for the Kraft Foods Executive Leadership team. Provided remote support for traveling executive staff (Phones, MiFis, VPN, hardware, software) including international travel. Contribute on special project support including implementing mass operating system upgrades, new company acquisition integration and organizational system split. Worked on proof of concept testing and feedback for all new technology integration. Arrange hands-on executive meeting support; ensuring network, hardware and software capabilities and support of audio/visual equipment. Provide video conferencing support for local, mobile, and remote TelePresence solutions for all methodologies (Cisco, Roundtable, LiveMeeting, and Skype). Coordinated end of life cycle equipment upgrades, Data decryption and recovery on defective/obsolete hardware, migration of data to new equipment, and encryption of existing data. Responsible for on-boarding new users including ID creation, equipment deployment, telecommunication equipment, and user training. Administer Asset tracking and management of all devices deployed. Implement technical support and training to entire Kraft Foods organization via walkup support/information booth. Traveled extensively providing technical support to remote locations and meeting support.

Northfield Il

Responsible for development, management and maintenance of the hardware equipment life cycle process under contract to Kraft Foods. Responsibilities include maintaining accurate records for all equipment under lease to Kraft Foods. Coordinated replacement of equipment at end of lease, deployed equipment to new hires and contractors. Worked closely with Kraft employees of all levels to provide equipment and training with minimum down-time and superior customer service. Responsible for ordering, managing and maintaining $2MM of assets in inventory. Responsible for managing and training deployment team staff and troubleshooting escalated issues. Work with management from both Kraft and Spherion to implement image upgrades and perfect the process to ensure product excellence and minimize delays. Special project work included the mass deployment of new equipment during the change over from IBM (Lenovo) to Dell hardware, equipment management during organization spin-off, and replacement of equipment for Kraft Foods International initiative.

Schaumburg, Il

Provided onsite and remote support to customers for hardware, software and network issues. Provided diagnostic analysis and resolution triaging issues and escalating when required. Installed and configured new servers, networks as well as personal computer equipment working one on one with the user. Special projects included training and technical assistance to fellow team members on new technology and issues surrounding it.

Oakbrook, Il

Provided contract services to a variety of customer accounts in the support of hardware, software, and network issues. Provided diagnostic analysis and resolution, triaging and escalating issues when required. Provided network and remote connectivity support. Supported a variety of client needs including diagnosis and repair of personal computers, servers, printers and copiers.