Motor Claims Advisory and Audit. Delivering a pragmatic, value for money and independent assessment of claims performance. Helping to improve small fleet risk management.

Managing an Operational Team and leading Client Relationship Activity in the Motor Claims Environment.

Working within Operational Motor Claims, tasked with developing and communicating an overall claims cost containment strategy Leading the assessment, reporting and remedial action on claims leakage across Motor Claims from repairs to third party injury. Developing 'awareness' training and methodology for overall improvement in leakage performanceLeading the Open File Review - estimating accuracy and settlement pro-activity assessmentsLeading the Motor Claims Business Risk control function to identify, mitigate and report on emerging and inherent business riskDeveloped AXA Insurance withdrawal from the ABI GTA on credit hire with demonstrable indemnity benefitsDesigned a fraud detection and prosecutions strategy and led the delivery of AXA Insurance -v- Thwaites and AXA Insurance -v- Jensen whilst giving strategic direction to a number of leading fraud cases Linked with Actuarial and Pricing on Motor Claims specific issues to assist in the planning and pricing cycleProviding technical claims support to other business units e.g. presentations to brokers, key business briefings to Executive members and responses to media enquiriesProviding mentoring support to junior colleagues developing their 'awareness' of the business over and above their acquired technical knowledgeContributed to the planning to repatriate work which had been off-shored to AXA Group resources overseasAudited external companies within the UK and in Malta in support of a portfolio transferManaged a team of office based and locationally independent staffMember of ABI Credit Hire Focus Group and other external committees

* Setting Stragetic Directions for Motor Claims* Developing and communicating operational rules* Audit

* Management of Claims Complaints to the Executive and Financial Ombudsman Service* Assessing need for change of process

Developed an overall change control framework for Motor Claims developments and operational changesDesigned and created the AXA Insurance 'How To' Manuals for Motor Claims - giving practical support and technical guidance to claims handlersDeveloped and maintained the Quality Assessment programme for Motor ClaimsImplemented the overall change programme within Motor Claims to address the FSA / ICOB implementation; Resolution of Claims complaints made to the Executive and to the Financial Ombudsman ServiceManagement of a Team of Dispute Resolution specialistsIdentifying process and knowledge improvement areasPrior to 2000 Various Roles within AXA Insurance and Guardian insuranceHead of Process Development including continuous improvement programme focal point