Phil Smith Email & Phone Number

Leighton Buzzard, Bedfordshire, United Kingdom

• Managing the relationship with over 75 key IT and Procurement suppliers – including formal governance structure and performance management.• Workstream lead for GDPR compliance of suppliers across the organisation.• Led on major tenders for mobile telephony and fleet management – core areas for the Group.

Steeple Claydon, Buckinghamshire, United Kingdom

Luton, United Kingdom

• Led the commercial relationship with c.60 IT suppliers including those overseas – ensuring correct governance in place and delivery of projects was achieved.

Aylesbury

Managed over 40 accounts, including the outsourced, strategic IT supplier for the organisation.Responsible for budgets of c£7.5m.Introduced governance and controls, including financial analysis which, in one instance, resulted in a refund of £530k with ongoing savings of £120k pa and in another a saving of c£250k.Led the regular supplier performance reviews against SLAs and KPIs - holding them accountable and enforcing service credits where applicable.Renegotiated supplier contracts.Facilitated Disaster Recovery scenario tests as well as workshops on Business Continuity and Health & Safety.

Aylesbury

Managed 5 direct reports and total function of 85 people.Reported to Executive against challenging targets.Successful recovery of the outstanding work position following regulatory changes.Led the area through organisational restructure and redundancies.Experienced in performance management, including disciplinary.Responsible for budgets totalling c£4.6m.Additional responsibilities included Facilities Management, Health & Safety and Business Continuity.

Aylesbury

Contributed to the successful integration as Equitable Life brought its administrative operation back in-house which impacted c500 staff.Launched new procedures for the expanded organisation, including Health & Safety, Business Continuity and Physical Security.Planned and implemented the closure and dilapidations for excess office space.

Aylesbury

Responsible for managing the Operational and Risk & Compliance relationship between Lloyds Banking Group (LBG) and the client - Equitable Life (ELAS).All Operational service levels achieved or exceeded.Effective management of external audits.Supported the planning and execution of the transfer of administration services from LBG back to ELAS.Responsible for Equitable Services and Consultancy (ESC) - a subsidiary of LBG - which outsourced systems to companies within the UK (M & S, Royal Liver) as well as Zimbabwe.Oversaw the decommissioning of arrangements ahead of ESC being dissolved.

Aylesbury

Managed a team of 15 Case Handlers dealing with complaints arising from the outcome of Equitable Life's review of the sale of their Income Drawdown policies.Achieved 'Most Effective team' award.Received award from my team in recognition of my motivational skills and providing clear direction.

Aylesbury

Responsible for managing a team of 18 Reviewers assessing the sale of Mortgage Endowment products through the Halifax.Most productive team among 16 'hubs' across the country.

Aylesbury

Planned and managed the review of the sale of Investment Bonds sold by Equitable Life.Developed excellent working relationships with the client, ensuring all service levels were met and the project delivered on target and to excellent quality standards.Close liaison with the industry's adjudicators, the Financial Ombudsman Service and the regulator, the Financial Services Authority.

Aylesbury

Undertook thorough and comprehensive investigations into allegations of the mis-selling of pension and investment products by the Society’s advisers. Developed excellent working relationships with the industry’s adjudicators, the FOS.Responsible for meeting clients who visited the head offices, dealing with many angry and confrontational policyholders. Communication skills and technical knowledge of a wide range of products helped clients and provided them with a greater understanding of their situation.Processed a variety of back office administrative tasks.

Ba (Hons), Economic Development, 2.1

Education record