Phil Delgado Jr Email & Phone Number

Philadelphia, Pennsylvania, United States

• Successfully manage branch operations, including reconciliation of accounts and cash, monthly audits, compliance with regulatory requirements, and ensuring a safe and secure banking environment.• Conduct a comprehensive review of branch expenses, identifying inefficiencies and areas for improvement.• Lead a team of 15 employees, providing training and mentoring resulting in a 15% improvement in staff productivity.• Develop and maintain strong relationships with members, resulting in a 12% increase in customer retention.

United States

• Developed and implemented personalized care plans for residents, resulting in improved quality of life, increased independence, and enhanced emotional well-being.• Successfully managed challenging behaviors by implementing effective strategies, reducing incidents, and ensuring a safer and more comfortable living environment.• Effectively handled crisis situations, including medical emergencies and emotional distress, by providing immediate assistance and following established protocols, ensuring the safety and well-being of residents.• Acted as an advocate for residents, ensuring their rights and preferences were respected, and advocating for their needs with medical professionals, social workers, and family members.

Springfield Pa

• Streamlined cash handling processes, reducing cash variances by 8% through improved procedures and training.• Collaborated with the branch manager on daily operations, including staff scheduling, inventory management, and financial reporting.• Assisted in developing and implementing strategies to improve branch performance and customer satisfaction.• Promoted products and services, resulting in an increase in member participation in credit union offerings.