Phil Devereux Email & Phone Number

Sydney, Australia

Sydney, Australia

Sydney, Australia

London, United Kingdom

• Contributing new video credits to the database.
• Scrutinizing, editing and approving new submissions.

Sydney, Australia

• Working with the Beebox Management team on a variety of digital marketing activities for Tina Arena, including promoting her most recent platinum album Reset and national tour, my role has involved:
• Social media posting: Writing regular updates to Facebook, Twitter and Google+
• TinaArena.com: Writing short news articles to promote tour dates, radio/TV appearances, etc
• Design: Designing cover artwork for ‘Reset’ singles (Reset All, Don’t Hide, and Still Running) as well as Facebook cover art, YouTube banners and other promotional graphics
• Profile development: Establishing and developing Twitter, Google+, SoundCloud and Vimeo profiles
• Audio and video cataloguing: Editing, encoding, uploading and managing audio and video clips on BandPage, SoundCloud and Vimeo accounts for use across social media and TinaArena.com

London, United Kingdom

• Following the acquisition of EMI by Universal Music Group, I was brought on as part of the team tasked with merging the EMI catalogue into Universal’s release database. My role involved:
• Catalogue analysis: Assessing compatibility of metadata from EMI releases in R2 database
• Research: Sourcing and correcting release information including artist, track title, genre, copyright details, recording date and country from Discogs, Wikipedia, AllMusic and other sites

Sydney, Australia

• Data entry: Fast-paced, accurate entry of large volumes of orders for high-value stock, received via email, online and fax into a CRM database
• Data validation: Assessing orders received against an in-depth knowledge of complex product and offer interdependencies to ensure accurate and timely entry and fulfilment of orders
• Process improvement: Regular updating of team process guidelines and streamlining processes to improve efficiency
• Customer service: Responding to queries over the phone and through email correspondence to ensure correct pricing, product, delivery and end user information for all orders
• Reception duties: Answering telephone queries, manning the switchboard, booking meetings, receiving packages and general filing as required
• Training: Providing training to new team members on all aspects of data entry, being the first point of contact for all internal and external queries relating to orders.

Perth, Australia

• Provided procedural advice, information and assistance to customers for the civil jurisdiction of the court
• Received and examined documents filed in the civil registry for compliance with legislation and practice and procedures of the court and assessed any fees
• Attended public counter and provided telephone service to all customers of the court
• Processed and distributed electronic mail queries and correspondence with customers
• Examined procedural requirements for applications by legal practitioners to resubscribe to the Roll of
• Practitioners and issued certificates as required

Education record

Education record