Phil Drennan Email & Phone Number

Waterloo, ON, CA

Waterloo, Ontario, Canada

A heavy focus on service and account management of large and complex digital adoptions.Offer a full host of services from course consultation, implementation, instructor onboarding & the ongoing servicing of the account, including being the point person of contact for any issues.Work very closely and strategically with the Account Manager to find areas.

Waterloo, Ontario

• Drive digital growth in post-secondary institutions across Canada.
• Digitally support multiple regional sales teams by servicing their clients. Supporting hundreds of faculty, dozens of course adoptions and 50,000 - 60,000 students across multiple institutions & product platforms.
• Consult, build, maintain & improve course adoptions with the faculty coordinator, course designers and administrators.
• Customer on-boarding & training for faculty using any of our digital products, delivered via webinar and in-person on campus.
• Collaborate with Institutional Technology Officers to integrate our digital platform to their Learning Management System (D2L, Blackboard, Moodle, etc.)
• Work closely with Marketing, Product & Sales teams, to deliver sales demonstrations, webinars, symposiums, presentations and materials, to help leverage the service-end and technical features.

Waterloo, Ontario

• Responsible for identifying and developing new business for the Sales Team and delivering the Demonstration or Presentation, via webinar or in-person.
• Customer Support: Responsible for the setup, training and ongoing support of customer accounts.
• Responsible for all CRM activities and gathering of information
• Involved in many of the marketing initiatives, including lunch & learns, conferences & community events
• Involved in detailed product testing, leading up to every major new release.

Waterloo, Ontario

• Responsible for the entire sales process in assigned territories across Canada & USA-Lead generation, cold calling, virtual demonstrations, closing, training & retention, ongoing support-Canadian Territories: Southern.
• Helped the Sales Team achieve dramatic growth from start-up to a mid-sized firm-Joined the sales team as the second sales representative, within 3 years the team grew to 40 -Personally introduced & implemented the tool.
• After sale Support and Correspondence -Gave full training to professors to ensure best practices were followed.-Correspondence with university IT Services to ensure the proper infrastructure was in place.
• Responsible for multiple marketing initiatives.-Informational Sessions, Hosting Webinars, Company Blog entries, Conference Booths
• Responsible for managing the Inside Sales Reps & Campus Ambassadors working in my territory-Continuous training, including weekly meetings -Conducted weekly Sales Meetings

Toronto, ON

• Audited businesses in a wide variety of industries in the GTA & Surrounding area
• Completed over 250 tax returns during the 2009 tax season

Goderich, ON

• Responsible for the entire building in case of emergency -Building included an ice rink, swimming pool, workout center, gymnasium and auditorium-Emergencies ranged from fire alarms, injuries, flooding, and lost child.
• Coordinate smooth flow of day-to-day activities including customer relations and staff functions
• Supervise community events including hockey games, swim meets, bingo and baseball tournaments, all with hundreds of patrons present

Bba, Marketing Concentration, Accounting, Political Science

Activities and Societies: Intramural Ball Hockey, MLSB Summer Baseball

Focused On The Sciences, Business, Math & Social Sciences, 80%+ Average Every Year [Ontario Scholar]

Activities and Societies: Cross Country, Hockey, Badminton