Managed and developed the Europe, Middle East & Africa (EMEA) Compliance Testing Team that exists to conduct periodic testing and evaluation of processes and business activities to assess and report on adherence to laws, regulations and internal policies, in line with regulatory expectations and commitments. Testing covered all Citi businesses including Markets & Securities Services, Consumer Banking, Private Banking and Cash Management & Trade Services. Created and developed overall regional plan covering AML and non-AML activities and risks, preparation of standardised test scripts, execution of testing, and reporting to senior management and key stakeholders internally and externally, both regionally and globally.

Engineered the creation of and then managed team of 50+ onshore and offshore professionals in multiple global locations responsible for supporting all high-value sales opportunities for Citi Transaction Services. In so doing, brought multiple teams into consistent model of operation; ensuring adoption of best practice processes and workflow efficiencies.Developed stakeholder relationships to gain buy-in for new Shared Service Centre concept by all Product and client coverage organisations in all locations and initiated drive to greater product and country coverage with existing staff through adoption of offshore support model using third-party vendor. Analysed and overcame internal and regulatory complexities of such a model through extensive dialogue with Compliance, Risk and Legal teams globally. Project managed global migration to new bid-related technology, ensuring greater levels of data management and bid management.

Led team of writers and knowledge managers creating compelling client sales proposals and other sales-related documents initially across securities services products. Over time expanded team to include full suite of securities and funds services products across Europe, Middle East & Africa. Then took control of and developed team responsible for treasury and trade business solutions across Citi's largest region.