Philip Graf Email & Phone Number

Expert title plant Quality Assurance manager with broad command of multiple aspects of land title research with the ability to instruct, train and manage others as well as address customer service issues through the use of exceptional problem solving abilities and communication skills.

Listed skills include Quality Assurance, Quality Management, Training, Test Automation, and 26 others.

• Quality Assurance Manager

  Title Data

  Jan 2003 - Present

  Work HistoryQuality Assurance Manager, Title Data Inc.2003 – PresentTrainer for two overseas vendors and local production departments (around 200 personnel total), through email, online meetings, by phone and in person, both in Houston and MumbaiDevelop quality standards, authored policy manuals and instructional materials for local employees and overseas vendorsInterpret quality and production figures into meaningful reports for upper management and vendorsLed expansion project into San Antonio, Dallas and Austin markets by coordinating and training local and offshore resources, resulting in coverage of 39 Texas counties from the previous 9Discovered and resolved flaw in vendor production reporting, cutting costs by 1-2% per monthly billing cycleResolve customer questions and concerns directly or in concert with Customer SupportDirect QA analysts in thorough audits to ensure high levels of consistent quality from local departments and vendorsDue to my quick learning, fast and judicious thinking and problem solving abilities, I was promoted to manager two years after being hired