I am the Director of Service & Technology for FutureScan Ltd, a position I have been in since 2019.Having worked in the threat detection industry for a number of years now, beginning as a Trainee Engineer to the Director of Service I find myself in today, I have knowledge of the industry from the ground up, which I believe is vital, given the nature of the industry.My knowledge is widespread, having worked on many machine brands such as VMI, Voti, Rapiscan, Astrophysics, Smiths, plus many more.I enjoy getting my hands dirty and working on-site with our engineers, as opposed to sat in the office. This keeps me primed for every eventuality and curve-ball thrown, in an ever improving industry.Business development is also key to my role, with focus on adding additional revenue streams through new leads, in order to further grow the company.KEY SKILLS:• Engineering• Troubleshooting / Problem Solving• Business Development• Reseller Building and Management• Team Building• Service Delivery & Management• Site Surveys and Installations• Direct Sales• Remote and Multi-site Service Control• Added Value Service Performance• General and Operational Management• Staff Management and Training• Strategic Planning and Execution• Health & Safety / Risk Assessment• Revenue Stream Creation
Futurescan
View- Website:
- futurescan.co.uk
- Employees:
- 10
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Director Of Service And TechnologyFuturescanSwindon, Gb
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Director Of Service & TechnologyFuturescan Nov 2019 - PresentUnited Kingdom
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Service EngineerTotalpost Mailing Ltd Aug 2014 - Nov 2019Swindon, United KingdomAs a Service Engineer, my role within the company varied between repairing, maintaining, installing and testing machinery.The machines worked on are as follows:- Threat Detection X Ray Units: VMI Spectrum 6040's, Astrophysics, Todd and Rapiscan.- Folder Inserters: Neopost and Pitney Bowes.- Slitters and Milling Machines: 6060's and 206's- Extraction Desks: Opex 50 and Opex 51- Franking Machines: Neopost and Pitney Bowes- Mailroom ScalesWith each customer comes a new challenge, whereby it is my job to fault find and carry out the relevant repairs to ensure the customers equipment is back up and running and processing accordingly.I carried out preventative maintenance measures on machinery. Some monthly, others once or twice a year. Here I cleaned and applied new parts to the machines to ensure they are running at full spec.Upon the sales team selling new equipment to the company's suitors, it was my job to test the machines before they go out of the door, and in some instances, particularly with the X-Ray Units, carry out on site installations.I managed my own schedule, so man and time management is critical, along with first class customer service and communication. -
Service ManagementSwiss Post Solutions Jun 2013 - Aug 2014Royal Wootton BassettMy role was to support and manage the objectives of multiple Swiss Post Solutions clients, while working with Client Service Managers, Area Managers, Area Directors, and to achieve a culture of service excellence and maximise opportunities.Duties included:- Resolve incidents and problems against each client SLA or OLA- Carry out project testing, produce test scripts and test batch classes for new or changed services before implementation into the live environment- Monitoring and administrating systems to ensure service level agreements are met- Ensure all client requirements and specifications are fully understood and followed- Build data and images as per client work instruction- Producing internal and external management reports- Retrieve and record statistic for client requests and invoicing- Work with managers and developers on both existing and new client projects- Resolve and escalate all IT & application support issues that impact SLA’s- Comply with all company policies, data security and quality initiatives- On-site department liaison – Cascading all relevant information to the required departments -
Assistant Team LeaderSwiss Post Solutions Feb 2011 - Jun 2013Royal Wootton BassettThe role was to assist and support the management team in problem solving and decision making, as well as working to tight SLA deadlines and client needs.I led two teams of scanning operators, whereby we had to meet targets and process work within strict SLA's.Duties included:- Leading two teams of scanning operators- Liaising with department team leaders to ensure all work was processed accordingly- Producing excel reports – logging issues and concerns relating to a variety of projects- Attending or taking daily staffing meetings- Logging cheques - processed via excel- Sending excel data reports to the client and management staff- Liaising with clients via telephone, email and face to face- Problem solving- Project testing
Phil Harris Skills
Phil Harris Education Details
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University Of BathDistinction -
Swindon CollegeDistinction
Frequently Asked Questions about Phil Harris
What company does Phil Harris work for?
Phil Harris works for Futurescan
What is Phil Harris's role at the current company?
Phil Harris's current role is Director of Service and Technology.
What schools did Phil Harris attend?
Phil Harris attended University Of Bath, Swindon College.
What are some of Phil Harris's interests?
Phil Harris has interest in Children, Spontaneity, Sport, Live Music, Economic Empowerment, New Challenges, Education, Environment, Sight Seeing, Poverty Alleviation.
What skills is Phil Harris known for?
Phil Harris has skills like Leadership, Recruiting, Management, Team Leadership, Administration, Change Management, Contract Recruitment, Time Management, Problem Solving, Interviews, Temporary Staffing, Team Management.
Who are Phil Harris's colleagues?
Phil Harris's colleagues are Nick Geary, Scott Lithgow.
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Managing Director Of Coppice | Chair Of Leeds & District Basketball League | Director Of The Year 2021Leeds4hsbcpb.com, hsbc.com, hsbcprivatebank.com, brownshipley.co.uk
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