Supports the mission at Accenture to provide world class incident management, servicing Marriott's Wide Area Network and global IT infrastructure for over 6000 hotels. Leads a team of up to 20 professionals ranging from level one analysts to level two network technicians. Facilitates the incident management process from notification to completion of major domain and network outages. Briefs executive leadership and provides hourly written reports on the resolution status of major incidents. Liaisons with overseas teams to conduct shift changes and continuity of operations. Proactively monitors NetCool alarm boards and the Dynatrace network tool to provide first response actions to prevent major incidents. Triages the severity of incidents to assign the correct teams during an outage. Trains team members to provide top-notch customer service and support for one of the largest hotel chains in the hospitality environment. Mentors team members on performance objectives to remain relevant and successful along their career path.

Serves as the senior noncommissioned officer in charge of the battalion's operations department consisting of 7 offices and 15 personnel. Acts as the advisor to the Operations Officer on all matters about special projects and programs in support of five satellite companies consisting of 500 personnel providing 24 hours-per-day, 7 days-per-week strategic communications to the President of the United States, Secretary of Defense, Joint Chiefs of Staff, Department of Defense, and other federal agencies.Designed and facilitated 40-hour leadership development course to enhance supervisor capabilities.Supported disaster relief operations providing vital communications reporting supporting FEMA during hurricanes.

Served as the senior enlisted advisor to the commander of a strategic signal company providing mission command communications in support of the President of the United States, Secretary of Defense, Joint Chiefs of Staff, Department of Defense, and other federal agencies. Acted as the master trainer in charge of training and development for 80 soldiers and 29 civilians. Functioned as the company human resource manager ensuring administrative actions, awards, evaluations, manning requirements, and pay issues were processed. Possessed expert knowledge in training concepts, principles, and methods for delivery.Rated as the top First Sergeant in the battalion; number 1 out of 5. Soldier and civilian recognition program recognized as superior by the commanding general; possessed an unparalleled ability to build trust, teamwork, and cohesion among employees.

Served as the Satellite Systems Chief and a maintenance supervisor supporting 24-hour battle command and intelligence support through the Global Information Grid and Defense Satellite Communications System. Oversaw the facility maintenance program supervising all scheduling, demand maintenance actions, and satellite equipment reporting of five satellite terminals and a dual Standardized Tactical Entry Point (STEP) enhanced SATCOM gateway facility valued at over $17M in support of the President of the United States, Secretary of Defense, Joint Chiefs of Staff, Department of Defense, and other federal agencies.Company won Defense Information Systems Agency (DISA) Facility of the Year in 2013. Maintenance Program awarded the Army Award for Maintenance Excellence (AAME) at NETCOM.

Served as the Plans and Projects Manager at the brigade level for a theater of operations in support of United States Army Europe (USARER), European Command (EUCOM), and Africa Command (AFRICOM) consisting of 5 battalions geographically dispersed throughout Europe. Oversaw the daily operations of project planning, exercises, resource allocations, and personnel movements to and from missions and deployments. Tracked and analyzed new operational requirements in a brigade consisting of 1200 personnel and how they affect all units' ability to perform their mission. Led a team to complete over 50 projects and publish 250 operations orders supporting personnel located throughout Europe.Trained 10 personnel to perform color guard ceremonies representing the United States Army; performed 17 ceremonies including 5 host nation events, building strong local national relationships

Served as an Instructor/Writer for the Microwave Systems Operator and Maintainer Course and performed duties as the Telecommunications Common Core Branch Chief. Developed and delivered training on theory, operation, and maintenance concepts of microwave communications systems to an annual average of 300 Active Duty, National Guard, and Army Reserve soldiers. Instructed the use of communications security and test measurement and diagnostic equipment to test, align, and troubleshoot microwave communications systems. Coordinated curriculum development for resident training material as well as course evaluation and accreditation. Adhered to broad guidelines and regulations in order to conduct curriculum development and delivery methods.Volunteered 200 off duty hours to tutor soldiers over 2 years; initiative allowed 150 failing students to develop a full comprehension of course material and pass the final exam.Maintained a telecommunications classroom valued at $1.2M and kept all course material current.

Served as a recruiter for the US Army in Jacksonville Florida. Conducted sales operations promoting the US Army to the public. Canvased an area encompassing 3 zip codes to find qualified men and women to serve and conducted sales presentations to show the benefits of joining a professional organization. Screen applicant paperwork and determined qualifications. Determined job interests of candidates and assisted in job placement. Served as a highly effective leader capable of engendering a lasting commitment. Built relationships with city, county, state, and federal agencies to establish partnerships. Used effective collaboration techniques to resolve complex contract issues.Won Regular Army quality production recruiter for 2007; top recruiter among 50 others.Earned the covenant Glen E. Morrell Recruiting Award for Excellence (Medallion).Achieved 94 contracts in a 3 year period.

Served as a circuit actions supervisor in a technical control facility supporting over 1400 customers in the European theater. Responsible for the status of links and troubleshooting with distant end operators to restore downed communications as quickly as possible. Served as a career counselor responsible for the career development and recommendation for future service on eligible personnel.

Worked as an electronic technician in the communication and electronic division of a maintenance company supporting 4 air defense missile companies and over $3M in communication equipment . Repaired fiber optics and other microwave communication radio equipment, conducted trouble calls to resolve communication outages in the tactical environment; certified through 3M for fiber optic repair and operated as a train the trainer for other fiber optic technicians.Started a fiber optic repair program which saved the Army $100,000 in maintenance outsourcing fees; acted as a train the trainer to ensure continuity of operations.