As project manager, delivered a global project to implement SAP Concur for Travel and Expense throughout the organisation, responsible for delivering business change alongside technical solutions. Engaged with stakeholders from all areas of the organisation to understand existing business processes and how Concur will affect/support them. Developing tailored comms and training plans to ensure end users adopt the necessary cultural and behavioural changes Managed the integration of corporate card transaction data into Concur, establishing an efficient team structure and agreeing roles and responsibilities between internal teams and suppliers. This approach led to an early delivery of transaction data, which could be exposed to more rigorous testing by technology and operations teams. Responsible for producing, and maintaining project plans, including technical development plans agreed with the Technical Project Manager, ensuring that delivery owners understand the requirement and report progress to an agreed schedule and highlighting any risks and issues. Owned the project change process, ensuring that all changes to baselines are appropriately captured, and reviewed prior to approval at the appropriate management level.

Working as a contractor within Group Sourcing and Supplier Management and Corporate Real Estate services, as part of a wider structural reform programme to separate UK retail and small business banking activities from the rest of the business. Responsible for ensuring programme governance throughout a number or projects. Key achievements:• Established programme governance structure and implemented control processes for managing projects status reporting, risks and issues, and cross programme dependencies. • Developed communications plan for landlords impacted by Barclays ring-fencing activities, including ongoing engagement process to mitigate any potential objections to transfer and report landlord concerns to regulators. • Worked with Project Managers to produce detailed implementation plans and designed processes to track progress vs plan and monitor and control any changes to baselines. • Managed inter-programme dependencies throughout a complex and large scale change initiative involving all aspects of the bank. Engaging with other programme management teams and identifying cross functional requirements. • Lead project working groups to engage with stakeholders and agree planning and design requirements.

Member of the global Tier 1 CAB team accountable for Change and Release Management process and governance across the bank. Key Achievements: • Consolidated disparate training documentation into a structured training manifest. Driving the creation of a completely new training catalogue, and managing the delivery of training modules by team members. Training Documentation can now be considered as part of the Service and updated alongside any changes to tools or processes.• Preparation and facilitation of the CAB ensuring documentation is correct and all change activities are reported correctly.• Proactively carried out change hygiene reports and identified and mitigated significant control gaps within the Standard Change process. • Gatekeeper for the Master Change Plan, responsible for reviewing and activating event records, and reporting on upcoming change activities. This provides a clear forward view of both business and IT activities globally.• Liaised with the user community, process owners, and developers to identify, prioritise and design service improvement requirements.• Built a SharePoint site to be used as the home of Change and Release Management. Pulling together documentation and information from multiple pages into a single site to be used as the definitive source of Release Management information. Access to the site is available to the entire bank, so access levels were carefully considered, as was documentation storage structure. • Project planning, reporting and financial forecasting for £1.4 million service improvement project.

Carried out a variety of roles in challenging environments around the world, earning several promotions to the rank of Corporal. Key Achievements:• Service Desk Manager in a large NATO headquarters responsible for a team of engineers providing 1st and 2nd line Incident and Problem Management. Introduced ITIL framework processes and roles, which vastly increased the efficiency of the teams. • Worked closely with Change and Configuration Management to develop an offering of pre-defined Service Requests• Gave informal service management training providing members of the organisation with details as to the benefits of implementing the ITIL framework• Security team leader at London 2012 responsible for 2 teams of soldiers searching all spectators entering Greenwich Park and contributing to a safe, secure and successful Olympic games. • Electronic Warfare Team Commander deployed to Afghanistan to collect and analyse Signals Intelligence, working closely with other intelligence and targeting capabilities to provide local and regional commanders with tactical intelligence. Earned promotion for leadership qualities displayed on this deployment. • Provide local and regional commanders with detailed verbal and written reports on the local intelligence picture.• Network Administrator / Engineer deployed to Camp Bastion responsible for deployment and maintenance of restricted IT systems for over 1500 clients in a demanding environment. • Satellite Systems Operator responsible deploying and maintaining secure trunk communication links from Afghanistan to the UK via satellite. Earned promotion in recognition of outstanding work in this role.• Maintained a fleet of communication installations, working to a fixed maintenance and inspection schedule.• Provided ceremonial guard duties to the royal family at Buckingham Palace, Windsor Castle, St James’s Palace and The Tower of London.