• Conduct build and system configuration in EPIC• Execute the SDLC (Software Development Life Cycle) of EPIC • Support workflow design• Develop and maintain documentation in internal ticketing system • Active participation in all phases and activities related to their scope of work within the SDLC• Execute quality management plans• Participate in operational and integrated workgroups• Meet regularly with team members and project leadership• Collaborate with… Show more • Conduct build and system configuration in EPIC• Execute the SDLC (Software Development Life Cycle) of EPIC • Support workflow design• Develop and maintain documentation in internal ticketing system • Active participation in all phases and activities related to their scope of work within the SDLC• Execute quality management plans• Participate in operational and integrated workgroups• Meet regularly with team members and project leadership• Collaborate with stakeholders to ensure successful implementation Show less

• Serves as a subject matter expert and resource to managers and staff on human resources issues• Responsible for reviewing applicants and screening potential candidates including initial screening interviews. Checks references and is responsible for the entire recruitment and on-boarding process• Coordinates and administers all benefit plans, including FMLA• Coordinates and actively participates in new employee orientation• Meet with newly onboarded Physicians and… Show more • Serves as a subject matter expert and resource to managers and staff on human resources issues• Responsible for reviewing applicants and screening potential candidates including initial screening interviews. Checks references and is responsible for the entire recruitment and on-boarding process• Coordinates and administers all benefit plans, including FMLA• Coordinates and actively participates in new employee orientation• Meet with newly onboarded Physicians and explain benefits • Responsible for maintenance of employee files and in the accuracy of data contained within the human resources information system • Audits and processes various invoices• Serve as the point of contact for the KMSF Learning Management System (LMS). Create web-based trainings and upload to the LMS Show less

• Developed and implemented a new hire training schedule and courses • Lead training sessions and responded to staff questions during sessions; well versed in all aspects of business and Revenue Cycle processes and remained up-to-date with all KMSF systems • Maintained ongoing training and educational opportunities for employees in coordination with all State and Federal regulations and in areas that would improve employee development and improve capabilities • Served as the point… Show more • Developed and implemented a new hire training schedule and courses • Lead training sessions and responded to staff questions during sessions; well versed in all aspects of business and Revenue Cycle processes and remained up-to-date with all KMSF systems • Maintained ongoing training and educational opportunities for employees in coordination with all State and Federal regulations and in areas that would improve employee development and improve capabilities • Served as the point of contact for the KMSF Learning Management System (LMS). Create web-based trainings and uploaded to the LMS• Developed and implemented a retraining program for existing employees • Coordinated educational needs assessments to design and develop programs to meet requirements and departmental needs. Show less

• Partnered with facility employees for training on EPIC software training platform, which handles the basic workflow of a physician practice• Provided end-user support for multiple office locations and monitors open issues for follow-up with appropriate supplier or individuals • Worked cross-functionally with internal team members to identify process improvements and customer issue resolution • Provided on- site support for newly onboarded physician practices • Provided… Show more • Partnered with facility employees for training on EPIC software training platform, which handles the basic workflow of a physician practice• Provided end-user support for multiple office locations and monitors open issues for follow-up with appropriate supplier or individuals • Worked cross-functionally with internal team members to identify process improvements and customer issue resolution • Provided on- site support for newly onboarded physician practices • Provided employee training for transfer of existing electronic health records to updated database ensuring HIPAA compliance Show less

-Direct consumer sales and marketing of Google products such as Chromebook, and Chrome internet browser. -Served customers with direct product training after closing sales leads.-Ensured a positive customer experience with every customer by exercising professionalism, resourcefulness, and excellent customer service soft skills.

• Partnered with internal and external customers in placing product orders and ensuring customer satisfaction • Actively worked problem resolutions by using appropriate tools or escalates to appropriate personnel• Personally, responsible for over $100,000.00 of add-on sales after initial product orders in 2010• Collaborated with outside sales representatives to follow up on sales leads, build relationships, and close sales