• Implement and set direction for the dedicated and matrix support team for Consumer, Stored value, Commercial, lines of Business with one of TSYS top customers , formulating strategic and tactical support goals for the project management team, the business team, and the service level management teams. Serve in leadership role for contract negotiations, addendums and renewals for specified clients and lines of business. Developed strategy to identify and resolve key deal points.• Responsible for maintaining and growing revenues across all TSYS product offerings.• Develops and deploy strategic Client roadmaps to effectively introduce up-sell and implement all TSYS products into the Customer organization.• Serve in leadership role for contract negotiations, addendums and renewals for specified clients and lines of business. Developed strategy to identify and resolve key deal points• Responsible for regularly advising TSYS President, CEO, and Senior executive team on needed Client strategies and delivery initiatives. Key roles include P&L accountability, delivery of products and services, cross selling of services for revenue growth, client retention, contract negotiation and execution, budget development and administration.

Strategic and organizational leadership for TSYS iSolutions Product Division with offices; and division revenues in excess of $66 million. Business-oriented achiever with excellent track record for identifying opportunities for accelerated growth and operational excellence. Responsible for solutions that are used by 72 clients, 600K+ companies, and 14M+ registered users with the addition of 15 new clients during tenure representing an increase in revenue of $30 million. Successfully launched new products in European market with revenue impact of $3 million growth in the first year. Increase in product sales to existing clients in 2009 of $419k; $1.5 million total over tenure. Spearhead process improvement projects to ensure accurate, timely delivery, reduced production time and expense, and effective relationships for the 800+ customer projects and conversions implemented during tenure with average of 99% availability.Serve in leadership role for developing strategy to identify and resolve key deal points items in contract negotiations, addendums and renewals to include delivery of products and services to domestic and international clients, cross selling of services accountable for an increase in $1.1 million in revenue growth, and superior client retention with an increase in overall client satisfaction during tenure. Oversee and lead strategic planning, business development, sales forecasting, product development, professional services, relationship management, marketing, pricing, budget development, administration and hiring for the divisions responsible internet reporting and self service. Profit and loss (P&L) for division of $66 million achieved revenue for 2009 (6% over forecast).

lead executive responsible for TSYS relationship with TSYS largest account. Responsibilities included Consumer, Commercial, Retail, and E-business platforms with 113 million customer cards, 100,000+ development hours, and annual revenues in excess of $150 million. Instrumental in the successful conversion of the client portfolio to TSYS including contract development and closure.• Implemented and set direction for the dedicated support team for client, formulating strategic and tactical support goals for the project management team, the business team, and the service level management teams. Served in leadership role for contract negotiations, addendums and renewals for specified clients and lines of business. Developed strategy to identify and resolve key deal points.

Member of senior and executive leadership team tasked with establishment of operations within Europe. Initial responsibilities included design and implementation of Client Support structure for Europe, selection and training of ex-patriot staff, development of support and communication processes. Maintained offices in Clients location to provided on site Client management during migration of TSYS' first European client.Established new role definition of blending two separate account manager roles into one, to more effectively and efficiently build the client relationship and strengthen the "one TSYS" concept with the clients. This new role definition was adopted in other areas of the company and has proven to be a client relations success.Identified key processes and procedures for modification for European business, established relationships with senior management within Client organizations, as well as with regulatory and scheme management teams. Initiated round table discussions with key executives to facilitate open debate of issues and business initiatives. Negotiated specific points within contracts, co-coordinated set up of invoicing and education of invoicing process.Responsible for the overall relationships with European Customers; . Supported portfolio growth from base of £ 24m annum to £35 annum in first year.Planned and facilitated Customer Senior Management business review process to review progress of market objectives directed and prioritized TSYS resource to align with Clients strategic objectives for domestic UK and Pan European growth. Responsible for Project Management staff assigned to specific custom client developments and system enhancements. Team key activities included management of 300 plus concurrent development projects, prioritization, budgeting, billable hour invoicing, staffing and management information reporting.

Responsible for the Business Analyst team and Production Support team for the Universal Card Services (AT&T) account. Formulated and implemented strategic and tactical goals for Professional Services support, and Relationship Management across consumer and commercial applications. Resulting revenue increases from $48m per annum to $72m per annum. Created the Business Review Process for TSYS with focus on production, financial health, and overall relationship with clients; a process that is still in use today. Responsible for the development of the Service Level Agreement System Calculator for TSYS. Originated, developed and implemented a 24x7 Help Desk serving multiple TSYS processing platforms in three (3) weeks time, including all process and procedures. Using advanced tracking tools, methodology and communications, this 35-member team is the first point of contact with all Clients to either resolve the problem or define the problem for subsequent action. Results included yearly savings from reduced head count and penalties of $125k per annum, in addition to achieving Client incentives of $225k per month.Coordinated the efforts of TSYS resources to support merchant services initiatives and business plans of Vital Acquiring. Developed action plans to ensure quality of services, and service level development and management. As a result, a strong business relationship between TSYS and Vital was established.