Philip Davies Email and Phone Number

• Responsibility for scoping requirements and associated costs of new ICT projects across the NSW Health Agencies.• Managed BA and SME resources to deliver project outcomes on time and within budget.• Lead the development and implementation of monthly billing for all projects within the Service Delivery Directorate.• Delivered numerous small, medium and large ICT projects to both eHealth and NSW Health agencies.

• Established productive senior level relationships across my customer account portfolio to build and maintain trust.• Chaired regular Service Operation Meetings with key customer stakeholders and the relevant ITSM Team Leads to ensure appropriate improvements were developed and implemented.• Scoped requirements and costing of new ICT business requests and projects across my customer portfolio. • Built partnerships with internal Business and Technical Service Owners to determine… Show more • Established productive senior level relationships across my customer account portfolio to build and maintain trust.• Chaired regular Service Operation Meetings with key customer stakeholders and the relevant ITSM Team Leads to ensure appropriate improvements were developed and implemented.• Scoped requirements and costing of new ICT business requests and projects across my customer portfolio. • Built partnerships with internal Business and Technical Service Owners to determine service offerings, acceptance criteria for delivery of these services, avoidance of unnecessary escalations and cooperation in issue investigation and solution development. Show less

• My role was to manage the delivery of IT network and infrastructure projects to the business on time and within budget. This involved building and maintaining relationships with senior stakeholders including the CIO, SDM's, Operational Team Leaders, Tool SME's, Solution Architects and Designers.• Management of a team of technical resources.• External Vendor Management.

• Project managed the uplift to 31 IT Service Management Services across the Westpac Banking Group (WBG) including St George Bank, Bank of Melbourne and Bank of South Australia. This involved the review and development of a gap analysis across all Service Management processes and subsequent development, implementation and documentation of an IT Service Management Design across the WBG group.• Built strong relationships with key Telstra and Westpac stakeholders including Head of Service… Show more • Project managed the uplift to 31 IT Service Management Services across the Westpac Banking Group (WBG) including St George Bank, Bank of Melbourne and Bank of South Australia. This involved the review and development of a gap analysis across all Service Management processes and subsequent development, implementation and documentation of an IT Service Management Design across the WBG group.• Built strong relationships with key Telstra and Westpac stakeholders including Head of Service (HoS), Service Delivery Managers (SDMs), Senior Commercial Managers, Enterprise Solution Architects, technology SMEs and Integrated Service Management Teams to ensure collaboration and successful delivery.• Successfully delivered Service Management Designs (HLD & DD) in alignment with relevant contract schedules leading to successful internal and client sign-off.• Initiated and facilitated multiple workshops with internal and external stakeholders to negotiate agreement on Service Management process design ensuring contractual alignment and subsequent sign-off of each Service Management design and corresponding Operational Procedures Manual.• Successfully implemented Service Management processes including build, test and successful handover to Telstra and Westpac BAU operational teams.• Management and leadership of a team of seven Business Analysts. Show less

• My role was to build and manage key relationships with Commonwealth Bank of Australia (CBA) stakeholders to fully understand their business needs and develop appropriate Capacity Management and Reporting services to meet these needs whilst meeting expected delivery timeframes and quality. • This was achieved by building strong relationships with strategic senior stakeholders including Telstra Head of Service (HoS), Customer Delivery Executive (CDE), Service Delivery Managers (SDMs)… Show more • My role was to build and manage key relationships with Commonwealth Bank of Australia (CBA) stakeholders to fully understand their business needs and develop appropriate Capacity Management and Reporting services to meet these needs whilst meeting expected delivery timeframes and quality. • This was achieved by building strong relationships with strategic senior stakeholders including Telstra Head of Service (HoS), Customer Delivery Executive (CDE), Service Delivery Managers (SDMs), Operational Team Leaders, Tools Subject Matter Experts (SMEs), Solution Architects as well as CBA Business Product Managers, Account Executives and external vendors and suppliers.• My team and I were instrumental in delivering an ITIL-compliant Capacity Plan which resulted in CBA paying Telstra a seven figure sum that they were withholding until all contracted deliverables across 12 service towers were met.• Facilitated numerous operational workshops with internal stakeholders and external supplier groups to continually mature the delivery management capability and improve customer satisfaction.• Managed key external vendors necessary for the achievement of CBA’s business objectives e.g. Mercury Solutions Consulting (MSC) in their Blackberry Mobility services and Infosys to establish aligned processes. I championed these vendors’ collaboration and participation to monthly responsibilities to meet customer expectations and contractual deliverables;• Worked diligently in a cross-operational and cross-Business Unit manner with SDMs, SME’s, Team Leads, etc and engaged technical operational resources across a host of technologies to ensure delivery gaps were identified and resolved e.g. Designers/Architects and SME’s;• I played a major role in Continual Service Improvement (CSI) in the establishment of process review meetings and service improvement programs (SIP). Show less

Client Service, Delivery and Stakeholder Management Skills•I was effective in maintaining and servicing a portfolio of customer accounts across various industries; As a member of the Account Support Team, for onshore and global accounts, I acted as the escalation conduit between the delivery teams, project management resources, service suppliers and customer executive level; Developed strong and effective operational relationships with client group, key stakeholders and account management… Show more Client Service, Delivery and Stakeholder Management Skills•I was effective in maintaining and servicing a portfolio of customer accounts across various industries; As a member of the Account Support Team, for onshore and global accounts, I acted as the escalation conduit between the delivery teams, project management resources, service suppliers and customer executive level; Developed strong and effective operational relationships with client group, key stakeholders and account management teams; Worked with client stakeholders on a daily basis to ensure consistent delivery of services were realised, plan for future operational needs and identify service or operational improvement opportunities; As the Delivery Lead, for my nominated customers, played a leading role in tasks associated with specific ITIL Service Management activities.Negotiating, Influencing and Planning Skills•Successfully resolved potential sources of account conflict and worked towards resolution by guiding key stakeholders to deal with disagreements in a constructive and successful manner to ensure win/win outcomes; Developed contingency plans and strategy alternatives that translated business ideas and strategies into detailed approaches including working through the complexities of project implementation; Strong technical background with the ability to understand complex infrastructure solutions and to translate these into business benefits for customers and their business objectives.Leadership•Managed multiple projects to deadlines in a dynamic and demanding environment by engaging appropriate operational and project resources to ensure successful integration within the customer and HP environments; As a member of the Account Support Team, I played a contributing role with setting direction, fostering collaboration, optimizing business strategy and gaining commitment to a compelling strategic vision beneficial to my customer accounts. Show less