Philip Davies Email and Phone Number

My primary focus is the development and expansion of the SRE function across the organization, including:* Building the team* Setting SRE standards* Building out the Observability toolset* Setting and monitoring of SLO's/KPI's/Error Budgets

In this role, I collaborated with multiple teams and business units (Nintex & Kryon) across various time zones. The key aspects of this role were to:* Establish a Robust and Scalable CI/CD PipelineIn several projects, I transitioned from manually run processes and outdated, on-premises tooling like TeamCity and Jira to modern, managed solutions such as Azure Pipelines and Azure DevOps (ADO). This involved implementing the new CI/CD toolset and training the development team to extend, maintain, and operate these tools effectively.* Enhance Security and ComplianceIn one of my projects, I automated the previously manual key and certificate rotation process, originally handled by the DevOps team. This automation resulted in substantial cost savings and freed up approximately two months' worth of two DevOps resources and dev team resources, allowing them to focus on other critical tasks. This initiative improved system reliability and performance and enhanced overall operational efficiency.* Foster a Culture of Continuous Improvement and CollaborationIn all aspects of my work during this period, my focus was not solely on implementing solutions but also on training various teams. This ensured that they could not only operate the solutions but also take ownership and extend them independently.

At Home Installers, a UK-based startup specializing in process automation for solar panel installers, I was pivotal in establishing and managing the development, staging, and production environments for our microservices-based software. My responsibilities included designing and implementing a robust CI/CD pipeline to optimize the development cycle and ensure rapid and efficient deployment of updates.Additionally, I prioritized security throughout the platform, budgeting of the infrastructure and ensuring the company could move as fast as possible to ensure speed to market.

Successfully led a project to construct new AWS infrastructure from the ground up, enabling three distinct environments. The project involved transitioning an existing Elastic Beanstalk Ruby on Rails App to ECS/Docker, leveraging Terraform and AWS Pipelines.My role included:* Design of a new platform to meet cost, project deadlines, technical requirements and business needs* Training of the development team to build, manage and maintain the new platform

At TodayTix, I architected a global cloud network in AWS, utilizing infrastructure-as-code to replace an outdated MPLS network and client VPNs. This modernization was crucial as TodayTix was in the process of acquiring several businesses. My work ensured the seamless integration of each new acquisition into the network, significantly enhancing operational efficiency, scalability, and security. This integration facilitated smoother business operations and supported TodayTix's growth strategy.

As the Director of IT and Cloud at Encore Tickets, my role became crucial when the company was acquired by TodayTix. I led the internal IT and DevOps transition, facilitating a seamless integration between the entities. This effort involved merging teams, restructuring departments, and comprehensively re-architecting platforms and networks. These actions ensured a smooth operational synergy post-acquisition, enhancing overall efficiency and strengthening the unified entity's infrastructure.Coinciding with the onset of the Covid-19 lockdowns, I was tasked with rapidly transitioning our business model from office-based to remote work. This initiative included procuring over 80 laptops and migrating legacy software applications to cloud-based platforms using AWS Workspaces. Despite the challenges posed by outdated software, we successfully implemented this digital transformation. The result was uninterrupted operations, maintained service levels, and reinforced business continuity, allowing us to adapt swiftly to the pandemic's demands and continue meeting client commitments without disruption.

In this role, I oversee daily IT operations while simultaneously managing a team of skilled DevOps engineers. This dual responsibility ensures the seamless functioning of over 300 e-commerce sites in our global distribution network, generating an annual revenue exceeding £100 million.In addition to my role in managing IT operations and DevOps, I also play a critical role within the senior leadership team at Encore. This role involves focused engagement with the day-to-day operations of the organization, collaborating with other department heads and C-level executives to ensure not just the smooth operations of internal IT requirements.Within this leadership capacity, my responsibilities also encompass budgeting, strategic road-mapping, KPI reporting, and shaping the organization’s IT vision into tangible, actionable goals. One of the key strategies I have championed involves developing comprehensive business continuity and disaster recovery plans. These strategies are vital to ensuring the availability of network services and data, even during unforeseen circumstances.Overseeing departmental budgeting and forecasting falls within my remit, ensuring efficient allocation and use of resources. I also direct IT staff recruitment and provide direct supervision to our team of professionals.As the person responsible for the Service Desk, I ensure that our team of technicians spanning 1st to 3rd line support upholds the SLAs and KPIs. Simultaneously, I focus on optimizing and automating our existing environment to mitigate risks while maintaining a mature and compliant infrastructure.One of my key objectives is to uphold Encore's high standard of service availability, aiming for a 99.999% uptime SLA that our customers have come to expect. Since taking up this role, I've improved the uptime from an initial 99.80% to a current rate of 99.995%.

In my capacity as the leader of a global team at Broadbean, my duties encompassed managing a highly complex infrastructure spread across various platforms, languages, locations, and business units. This role presented a unique blend of hands-on technical expertise and leadership. I was entrusted with the significant responsibility of devising and executing a comprehensive, future-forward strategy for Broadbean’s global infrastructure.During my tenure at Broadbean, I spearheaded, planned, and executed a myriad of projects, each contributing to the progressive enhancement of the infrastructure. These projects ranged from Data Centre migrations, Configuration Management transitions, implementation of Infrastructure-as-Code, to a complete overhaul of the monitoring systems and centralized logging. Complying with regulatory mandates, I successfully implemented GDPR and OFAC (U.S. Economic and Trade Sanctions Policy) guidelines.My role extended to constructing the DevOps team from its inception, further nurturing its growth through mentoring and coaching of Developers, DevOps and Support staff globally. My regular interactions with C-level stakeholders ensured that all business requirements were addressed timely and accurately.In these undertakings, I leveraged a wide array of technologies, including the HashiCorp toolset, Ansible, Puppet, Zabbix, PRTG, Elasticsearch, Kinesis, AWS, Mongo Cloud, Docker, Perl, Java, Ruby, Python, Node.js, the Netflix toolset, Jenkins, and Git. This diverse technological arsenal enabled the effective management and progressive enhancement of Broadbean's infrastructure.

As the Technical Implementation Lead at Agilisys Digital, I have the privilege of leading a diverse, skilled team, comprising individuals from various IT backgrounds. My team, a high-performing unit of eight, includes Application Support personnel, Developers, QA Testers, Apprentices, and Business Analysts.In my role, I am accountable for delivering Agilisys Digital Solutions to our clients. This task requires extensive cross-functional collaboration. I work in close conjunction with various stakeholders including, but not limited to, Project Managers, Development and Infrastructure teams, Product teams, third-party partners, clients, and other business units within Agilisys.A significant part of my duties involves ensuring the smooth delivery and daily operations of client sites. My focus remains on meeting all Service Level Agreements (SLAs) associated with client sites, and on regularly reviewing service performance metrics to identify and implement necessary improvements.Additionally, I work closely with Solution/Technical Architects to design and develop infrastructure solutions that are not only scalable and reliable but also security-compliant, especially with regards to IL3/4 related frameworks. These solutions are designed to seamlessly align with the broader group and business system strategies.Possessing a robust technical background, I have a comprehensive understanding of an array of technical concepts and architectures. This is complemented by my experience with business change management, enabling me to manage the intersection of technology and business with proficiency.

SEEK is a conglomerate of diverse companies with a robust portfolio spanning employment, education, and volunteer sectors across Australia, New Zealand, Asia, South America, and Africa.In my capacity as a DevOps and Senior DevOps Engineer at SEEK, I function within agile environments, championing the transition of SEEK towards a more integrated DevOps approach. My involvement spans across a variety of transformational projects, including:Migration:* Transitioned deployments from PowerShell scripts to automated deployment tools, including IBM uDeploy and Octopus Deploy.* Migrated code repositories from Microsoft TFS to Atlassian's Stash and GitHub.* Shifted builds from Microsoft's TFS to Team City.* Upgraded monitoring software from HP SiteScope to PRTG Network Monitoring.* Replaced Fast Search Engineer with Exalead CloudView.Building:* Developed self-service Development/QA environments in Amazon AWS that mimic production scenarios.Architecture and Implementation:* Designed and executed the establishment of production and sandbox environment platforms in Amazon AWS.* Incorporated the Imperva Web Application Firewall into Amazon AWS.Cultural Change:* Actively participated in instigating a culture shift empowering developers with greater control, access, and responsibility. This included the introduction of the "builders are owners" philosophy.Disaster Recovery:* Crafted a geographically diversified disaster recovery process for production services.Training and Mentoring:* Routinely engaged in the training and mentoring of developers, operational staff, and other DevOps team members.In these efforts, I leveraged my technical acumen and leadership capabilities to foster operational excellence and contribute to SEEK's strategic objectives.

SEEK is a diverse group of companies that have a strong portfolio of employment, education and volunteer businesses that span across Australia, New Zealand, Asia, South America and Africa.As above.

Worked as a consultant to Seek, started as a Release Engineer before the start of the movement towards DevOps.Role included:• Worked alongside many different business stake holders on internal projects to insure product release success• General and advanced configuration of Microsoft Internet Information Services - is this the name of the service if not get rid of initial capitals. YES• Creation of deployment Scripts in Power Shell• Deploying web application and services in multiple environments including, Development, Integration Staging and Prod. – Should these have caps?• BizTalk 2010 Installations• Microsoft Cluster Management, installations and configurations• VSphere 4.x & 5.x support

News Corp offers advertising across all platforms of print, web, broadcast, mobile and tablet.Role included:• Worked in a client facing and focused environment to insure the stability of the projects environments and continues operation• Working closely with 3rd party vendors to insure the success of the project• Design and implementation of monitoring system for Windows Azure using SCOM 2007 R2, including configuring of:o Email Notificationso Alertso Monitorso Ruleso Management Packso User Securityo Reporting Services• Implementation of:o Production, integration and performance environments in Windows Azureo SQL 2007 R2, SQL Azure and SQL DataSync Azureo Backups of Windows Server 2008 R2 and SQL 2007 R2o Akamai ESI Test Servers on Linux platformo Autoscaler for Windows Azure using the Wasabi Application Block• Writing PowerShell scripts and configuration files using XML, JSON• Creation and management of certificates• Documenting and Reporting to client of environments

The Royal Automobile Club of Queensland provides a wide range of motoring, travel and other services and benefits to members.Role included:• Managed relationships with vendors and 3rd parties• Built servers on physical and virtual hardware• Performed maintenance and monitoring of systems with the use of SCOM• Architected and implemented of backup systems using Acronis backup software• Administration of o Active Directory, Exchange and VCenter o SAN Administration using HP and Brocade hardware o HP DL, ML Servers and HP C Class Blade Hardware• Created VB and PowerShell scripts to complete common tasks• Log all calls into ITSM system and use systems to meet SLA’s• Provide weekly status reports to manager and phone support• Worked with other teams to escalate problems required to be fixed by 3rd parties and other teams within the business.• Perform support remotely

Contracted from Data#3.QGC/BG is a global company leading Australian coal seam gas explorer and producer focused on developing its world-class reserves for domestic and international supply. Data#3 Limited is a national Information and Communication Technology (ICT) solutions company. Data3# was first company in QLD to deploy Windows 7 to its clients.• Provide weekly status reports to line manager• Document processes, update knowledge base and assist with creating user manuals.• Troubleshoot and resolve hardware• Apart of the team to deploy new CISCO desk phones throughout the field• Deployment of new and replacement Cisco Wireless Access Points, Switches and Routers• Planning and configuration of Cisco Wireless Bridges• Trouble shooting Microware links• Provide 24/7 support for Mission Critical Systems• Managing relationships with vendors and 3rd parties• Act as a mentor to Junior and new staff

Contracted from Data#3.QGC/BG is a global company leading Australian coal seam gas explorer and producer focused on developing its world-class reserves for domestic and international supply. Data#3 Limited is a national Information and Communication Technology (ICT) solutions company. Data3# was first company in QLD to deploy Windows 7 to its clients.• First point of contact for technical problems• Log all calls into remedy system and use systems to meet SLA’s• Provide weekly status reports to line manager• Providing phone support• Working with other teams to escalate problems required to be fixed by 3rd parties and other teams within the business.• Perform support remotely• Administrator and troubleshooting with Windows 7, Vista, XP desktops and all Microsoft Office 03/07 products.• Password resets in Active Directory.• Expose to Citrix environment and applications• Participated in co-ordination of the new SOE roll-out to the field, which included over 400 desktops• Document processes, update knowledge base and assist with creating user manuals.• Troubleshoot and resolve hardware, software and network issues• Perform software installs using ALTRIS• Setup of Blackberries and other mobile phones• Support of Blackberries using BES• Create, modify and delete RSA accounts• Provided training to all employees, on new VPN/RSA roll out, Office 07• Provide 24/7 support for Mission Critical Systems• Act as a mentor to Junior and new staff

Trampolines Australia is a national company based in Wakerley, Brisbane, Australia. It boasts the finest trampoline institution in Australia.Job Roles:• Setup this new business with its I.T. to the company owner requirements, transforming the company’s three desktop network to over 30 desktops and over 5 servers.• Planning and implementing servers, including Windows Server 2008 r2, Server 2003, Exchange 2007, SQL server 2005, SharePoint server 2007 and Symantec endpoint Server. Server hardware was all HP servers• Planning and implementing o Network using Linksys and Net gear network equipmento phone system using Hybrid PABX and VOIPo Security System using Geo Vision.o Active Directory, including setup of new users, workstations, security groups, distribution list, print queues, and email accounts.o SOE for over 30 desktop PC• Support and training to all employees

Arup is a global firm of designers, engineers, planners and business consultants providing a diverse range of professional services to clients around the world. Arup has over 10 000 staff working in more than 90 offices in 37 countries. At any one time, they have over 10 000 projects running concurrently.Job Roles:• Project planning and management of new office Setups• Re-plan and setup backup using Backup Exc• Server Setup and installations, server hardware being HP, Blades, EVA, DL serials• Building and testing of WDS for SOE• Creation of Printer queues• Setup and maintenance of licensing servers (FlexLM)• Maintains of AV Systems including Tandberg, Polycom and AMX• First Point of contact for technical problems• Log all calls into database system and use systems to meet SLA’s• Providing phone support• Working with other teams to escalate problems required to be fixed by 3rd parties and other teams with in the business.• Perform support remotely• Administrator and troubleshooting with Windows XP desktops and all Microsoft Office 03/07 products.• Password resets in Active directory.• Troubleshoot and resolve hardware, software and network issues

Suncorp is one of Australia's leaders in insurance, investment, superannuation and banking employing over 17,000 people.Job Roles:• I commenced after the office 2007 deployment had finished First Point of Contact for technical problems• Log all calls into Main frame system and Remedy and use systems to meet SLA’s and to Escalate to next level support• Providing phone support• Working with other teams to escalate problems required to be fixed by 3rd parties and other teams with in the business.• Perform support remotely• Administrator and troubleshooting with XP desktops and all Microsoft Office 03/07 products.• Password resets in Active directory.• Expose to Citrix environment and applications• Deployment of Software through SMS• Supporting up to 800 different applications through out the business• Setup of RSA tokens.

• Assist with the Project planning and development for the deployment of Office 2007 to over 20, 000 PC in Australia and New Zealand.• Creation and running maintenance of scripts• Installation and deployment of office 2007• Deployment of software through SMS• Level one/two help desk support using Remedy and Solve Mainframe• Testing of Office 2007 before deployment across multiple platforms• General use of Active Directory and mainframe systems• First Point of Contact for technical problems• Perform support remotely• Providing phone support

Choicetel offer all-in one solution for all your communication media needs. Covering computers, mobiles and internet/networks.Job Roles:• Setup of backup systems• Building of hardware• Repairs to laptops and Desktops• Repairs to mobile phones• Phone and on-site support• Setting up and installations for Windows SBS 2003• Cabling Cat5e• Setting up and installations of AV Systems• Installations of Security Systems

I-Central was one of the busiest computer shops situated in the centre of Brisbane city. Offering people of Brisbane city the best of their computer needs.Job Roles:• Building of hardware• Repairs to laptops and Desktops• Phone support• Setting up and installations of Operating systems ranging from Windows XP to Server 2003• General sales