Philip Evans, Mba Email & Phone Number

Analyze end user requirements and design infrastructure systems that interface with existing systemsComplete technical analysis, design, and systems management for development and support initiativesBuild customer environments utilizing AWS architecture, networking, and security. Including, but not limited to, EC2, ECS, IAM, S3, RDS, KMS, FSx, Lambda, CloudFormation, Workspaces, and AppStreamManage Windows Failover Clusters and Always-On High Availability groups for multiple SQL environmentsCreate and manage the administration of SQL Server backup and maintenance jobsUtilize DevOps practices for maintaining code pipelines, deploying infrastructure (IaC), and configuration managementDevelop customer utilities for system management and process automation using Python and Powershell Consult with customers to assist with cloud environment hostingEscalation support for networking, cloud, security, database, and application issues

Delivered knowledgeable consulting in solution engineering for infrastructure servicesProvided production support as needed for multiple applicationsPerformed as a technical adviser on system architecture, level of effort estimates, project plans, timelines and internal practicesCoordinated the review of specifications, user sign-off process, and the development of support/management documentationLed efforts for the estimation of infrastructure delivery costsPrioritized and balance multiple infrastructure delivery engagements Collaborated with cross-functional teams to ensure alignment and resolve issuesProvided accurate and timely status reporting, as needed, including task and time reporting

Westlake, Ohio

Respond to requests related to the internal OnBase system, HSIDBAssist with projects involving installations, upgrades, and modernization of servers and systemsAssist with audits of servers and environment to ensure compliance with established standards, policies, and configuration guidelinesCompose internal documentation with direct oversight from team members that reflects processes and system configurationParticipate in maintenance, testing, and execution of a Disaster Recovery planProvide support for infrastructure systems such as server maintenance, database administration, server virtualization, and monitoring

Westlake, Ohio

Respond to internal business user requests for assistance with basic issues related to line of business systemsTroubleshoot and resolve issues in a timely manner with direct oversight from team membersMaintain line of business system accounts to include account creation, account changes, and account deletion, upgrades, and server patchingUpdate line of business systems to fix defects or to complete minor enhancement requestsAssists with the maintenance of OnBase environment servers and performance of upgradesTest changes to business applications and ensure performance is as designed; work with team members to resolve any issuesProvide regular and frequent communication to requestors of assigned work order; ensure requestor is fully advised as to the progress or delay of their work orderCompose internal documentation that reflects changes made to line of business application, with direct oversight from team membersAssist team members in identifying opportunities for reduction in work orders by identifying trends, communicating to team members, and working with team members to identify solutionsSafeguard the security, integrity, and confidentially of Hyland’s internal systems and dataGrow knowledge and be aware of best practices and market trendsGrow knowledge of Hyland's business processes managed by line of business systemsIdentify software changes and performance issues to optimize Hyland's product functionality; collaborate with team members to ensure proper escalation

Kent, Ohio

Work with a small team to provide Blackboard Learn support for Kent State UniversityAid the Kent State Helpdesk with taking all faculty and staff support customer service calls as well as student Blackboard Learn callsPerform daily analysis of helpdesk tickets in order to quickly identify any issues or outagesPerform a daily Quality of Service report to monitor helpdesk tickets and ensure they are resolved in a timely mannerAnalyze metrics, technology, and organizational structure to make business process more efficientSupport Kent State helpdesk staff in training and managing a small group of student workersListen to past helpdesk phone calls in order to help monitor qualitySuggest solutions based on trend analysis to Kent State’s head of Information Services to create a more effective and efficient system

Kent State University, Kent Oh

Provided end-user support for 160 staff and faculty membersSupported all users’ mobile devices as well as about 300 computersImplemented special statistical software such as SPSS and AMOSImplemented the McAfee Endpoint Encryption software on every computer in the departmentEstablished and maintained network printing configurations specific to each of the 30 labs in the departmentAssisted in maintaining Active Directory for every computer in the departmentBuilt and imaged all new desktop computers in the departmentInstalled and maintained a variety of software: Microsoft Office Suite, major web browsers (IE, Chrome, Firefox, Safari), Adobe Creative Suite, Mac and Windows operating systems, etc.Assisted the hiring and training process of other student workers

Master Of Business Administration (M.B.A.), Computer/Information Technology Administration And Management

Activities and Societies: WGU Chancellor's Excellence Award

Bachelor Of Business Administration (Bba), Computer And Information Systems Security/Information Assurance, Gpa - 3.77

Activities and Societies: Beta Gamma Sigma, Golden Key International Honor Society, National Society of Leadership and Success, National.