Tim Nelson Email & Phone Number

Manage the DataBank Deal Desk and its resources to reduce sales cycle time while delivering quotes and contracts with quality. Manage Sales Operations within the Deal Desk and work closely with sales, professional services, and operations leadership to craft streamlined processes to support DataBank’s corporate policies and strategic initiatives.• Manage the day-to-day responsibilities of the team developing and delivering contracts and RFPs in support of the Sales organization• Ensure the necessary approvals are obtained, the proper documents have been created, and adherence to internal processes and policies• Develop key performance metrics and dashboards that help the sales organization with visual support of the processes• Develop financial insights from Salesforce data to support revenue forecasting, average deal size and win rates to drive future enhancements across the Sales organization• Work with cross-functional teams to review existing processes, assess where improvements can be made and implementing new processes to support strategic initiatives and company growth• Ensure the use of the appropriate contract templates, partnering with Contract Management and Marketing to ensure all templates has up-to-date language and branding• Work with professional services to build and evaluate the baseline estimate calculations on a regular basis to ensure project profitability• Assist with the development of professional budgetary estimates and Statements of Work, when needed, using company-approved templates for delivery to customers• Work with the National Practice Directors to understand where there are challenges and room for improved communication, additional training, and support for the sales team• Understand Sales compensation plan structure to ensure data captured in the CRM throughout the sales lifecycle is captured and classified appropriately• Perform annual reviews and provide guidance and mentoring to direct reports

Create accurate bids and proposals for Professional Services and electronic content management solutions resulting in savings for our customers and profitable business return for DataBank. Responsibilities include:• Manage and administer project contracts including proposal preparation and contract negotiation• Integrate contract management tools, contract templates, methods, and processes for Sales and Professional Services• Work with sales to provide scope of work and Professional Services costs for Statements of Work, Budgetary Estimates, and RFPs • Review change requests for accuracy and compliance with company policy

Primary conduit between the customer and internal DataBank personnel to ensure that all of the project deliverables are effectively and efficiently delivered at or above the customer's quality standards. Responsibilities included:• Collaborate across multiple departments to coordinate on-time delivery of projects, uphold client approval, and ensure competitive advantage• Advise Sales on vision, direction, and account relations• Create project plans and maintain budgets throughout the projects• Present dashboards to upper management to provide status and identify critical path issues in weekly meetings

Managed the conversion of 2,400 SUPERVALU and Albertsons sites from their legacy networks into one integrated network based on MPLS as the topology for the combined infrastructure environments.

Established, evaluated, designed, and supported ESI’s Datacomm network architecture and IS infrastructure. This involved identifying repetitive problems within the network and implementing solutions and improvements.

Managed a primary network upgrade and implementation of a secondary MPLS data network carrier for 100 remote sites across the UnitedHealth multi-site enterprise. The purpose was to provide redundancy over a separate network which eliminated downtime and enabled load balance.

Designed and maintained the topology of WAM!NET’s data network architecture and backbone infrastructure. Analyzed the telecommunications industry and identified opportunities to reduce existing network costs and increase sales revenue.

Business Admin, Finance

Education record