•Chart successful course of developing comprehensive annual action plans for 10+ news teams aligned with broader strategic goals to ensure optimal team performance.•Pilot the creation of and execute research and evaluation projects by recruiting and assigning projects to specialists, managing project finances, designing survey questionnaires, developing and supervising qualitative research, overseeing fieldwork, as well as analyzing data and web metrics. •Deliver research as well as digital data and information for use in strategic planning, evaluation, and government reporting to RFA management.•Align objectives and bridge communications with various team members to develop country-specific strategy recommendations based on digital audiences’ unique behaviors, attitudes, perceptions, and preferences.•Generate custom analyses of quantitative and qualitative data including presentations, memos, and reports collected from projects in RFA target regions.•Showcase audience research and digital data analyses—including data visualization, evaluation of sample digital content, preparation of reference materials, and suggestions for improvement—at RFA news service evaluations.•Track digital audience traffic and behavior, providing data-driven feedback and actionable insights to the RFA editorial team, resulting in improved content performance on the RFA website and social media.•Aid in RFA's regular evaluations of 10+ news teams by providing logistical support and editing evaluation materials and presentations.•Collect and synthesize post-evaluation goals following each news service evaluation; track progress toward achieving these goals up to the final follow-up before each new evaluation.•Oversee news service evaluations as directed.•Monitor and report annual progress of 10+ teams to the Federal Government; provide RFA input for annual government reporting, including PAR reports, USAGM's news service review, budget narratives, and broadcast data.

•Engineered annual action plans for 10+ news teams, aligning strategies with broader organizational goals; reported annual progress to the Federal Government.•Directed or assisted in annual program evaluations, ensuring comprehensive assessments of programming and web materials for effectiveness and alignment with organizational goals. Orchestrated the internal management process, including scheduling, material selection, evaluator recruitment, coordination with translation teams, and logistics for evaluation sessions, demonstrating adeptness in the end-to-end evaluation workflow.•Supported all aspects of assigned audience research—including soliciting input from news services and management, research planning and design, selecting materials for qualitative projects, communicating with research contractors, reviewing data, and writing and editing audience research reports and presentations—to determine the quality, impact, and effectiveness of RFA’s content on radio, satellite TV, social media, and web. •Maintained up-to-date knowledge of developments within news teams, including changes in programming content, personnel levels, broadcast times, and delivery platforms, to inform research and evaluation projects•Cultivated a deep understanding of developments in target countries, including current events and policy issues, and developed/maintained contacts within the community concerned with these countries.Tracked digital audience traffic and behavior, providing data-driven feedback and actionable insights to the editorial team.•Built and maintained skills to process and present research and digital data, providing ad-hoc analysis of audience research data, digital analytics, evaluation materials, and qualitative findings.Aided the Department in providing RFA management-related information for strategic planning, communications with the Board, USAGM’s news service reviews, and formal government performance reporting.

•Oversaw translation projects, managed project finances, and recruited translators to ensure the timely and cost-effective delivery of high-quality translations.•Automated recruitment and built RFA’s pool of translators to more than 50 consultantsContributed to research projects by assisting in analyzing digital data and providing valuable insights that informed strategic decision-making.•Played a key role in designing research instruments and analyzing audience research to develop actionable findings.•Evaluated performance metrics, then identified trends and opportunities for improvement.•Produced concise and informative memos and reports to effectively communicate project updates, findings, and recommendations to stakeholders.•Participated in all aspects of annual program evaluations for 10+ news teams to assess programming effectiveness and alignment with organizational goals.

•Administered vendor contracts for corporate clients and accounts payable processes, maintaining accurate and up-to-date financial records for efficient financial operations.•Orchestrated network system installations for corporate clients, implementing effective solutions that met their specific technical requirements.•Collaborated with clients and contractors to plan and execute installations and repairs, ensuring successful project outcomes and client satisfaction.•Designed comprehensive training materials for employees to enhance their skills and knowledge in relevant areas.•Aided the Chief Technical Officer with daily operational tasks, such as responding to service calls, packing and shipping equipment, organizing travel to work sites.