• Perform technical troubleshooting of complex issues to resolution, documenting all solutions.• Design, develop, and optimize complex SQL queries to meet business requirements.• Support systems and engineering teams to resolve issues impacting customers.• Functioned as the key resource for handling escalated customer service cases.• Created, continuously updated, and delivered training content for new team members.• Collaborated with end-users to understand and document application-related problems, and communicate solutions effectively.

Read and analyze financial charts;Manage the trading of multiple financial assets;Analyze strategies and effectiveness;Research different sources for market updates;Recognize and predicting patterns in price changes;