• Manage and train a team of three analysts and all HRIS department initiatives, providing direction, and guidance, ensuring efficient use of department resources. • Created and set Mission and Vision for HRIS department and lead long and short-term projects. • Resolve system issues, data source inconsistencies, report requests, and dashboard optimization, utilizing Workday Help Case management system with customized solutions such as questionnaires, flag, and approvals. • Develop all HRIS procedures, workflows, policies and processes to create new standard operating procedures and develop long-term solutions for customer and organization needs. • Manage and review data updates for integrations and reporting needs to ensure data integrity and validity for presentation to senior leadership utilizing Analytic tools like PowerBI and Workday People Analytics. • Build custom dashboards and implement decision making tools for business leaders to measure KPIs across various initiatives within the organization and summarize the interpretation of data as requested. • Lead implementation and rollout of Workday Modules and numerous quality of life upgrade, including BIRT and Workday Studio changes for the entire organization. Providing ongoing maintenance to new modules and technology through Workday Release and Agile project management. • Coordinate with functional leaders to improve Workday Processes and business applications and resolve HRIS related problems while recommending process improvements, innovation solutions, standardized reporting, and policy changes to resolve long-term problems and on-going needs. • Identify new innovations to the leadership for consideration and implementation based on research and fact finding. Presenting business proposals to determine their value-add to the organization.

Design custom solutions in Workday for analytics, related to organizational initiatives ranging from diversity and inclusion to talent acquisition.Manage and prioritize Workday feature requests through Workday Help.Lead platform migration and implementation of large-scale tools for Senior Leadership decision making, while working directly with organization decision makers to create lasting impacts.Identify lapses in current HR information systems and brainstorm solutions ahead of organizational leadership needs, anticipating problems while advocating for their potential solution.Actively participate in Workday Community to both find solutions for current problems and provide helpful advice for others.Create Knowledge-base and training documentation for end users and create and lead Webex training sessionsLead multiple projects for current organizational initiatives while adhering to deliverable deadlines and company expectations

Contribute to the development and improvement of systems and processes to effectively track and capture data. Build and maintain relationships with cross-functional teams to integrate updates as they are implemented into the production environment.Investigate issue escalations and provide response on inquiries as requested, ensuring issue and error resolution. Monitor and provide the appropriate action on orders that fall into system error. Perform monthly set up of commissionable participants, utilizing Xactly and SQL support tools while running a systematic process to calculate commissionable orders in accordance with worldwide payroll deadlines.

Responsible for Workday HR systems production support, data quality through auditing and reporting on system-wide changes while leveraging tools for process improvement initiatives to support the broader global Employee Success objectives such as corporate restructuring and client growth. Act as technical point of contact and subject matter expert for HRIS to ensure data integrity, global standardization of key processes and transactions, while improving and analyzing data flows and Workday business processes.Support standard and ad hoc reports, templates, dashboards, scorecards, and metrics while conducting data audits within related problem resolutions using Workday reporting.

- Evaluate data and internal processes for vulnerabilities in information systems while understanding mission-critical objectives- Develop strong interpersonal skills working in a high-volume, fast-paced environment while successfully multi-tasking in procurement, accounting, and financial systems- Analyze incoming financial requests to solve User inquires while designing and deploying solutions to enhance financial operations- Assist team members as a subject matter expert regarding requisitions, purchase orders, receiving, Workday security, and accounting queries- Test and create financial reports in Workday to aid in efficient data analysis- Detect patterns in requests received through Business Services Portal to identify areas of process improvement- Implement new business processes that contributed to enterprise-wide changes by creating knowledge base documentation

• Manage, qualify and assist all incoming member and support staff service calls and emails in a timely manner• Create solutions to complex problems using the tools and data that are provided in accordance with the retention mindset• Act as mediator between members and Lifetime staff all over the United States so as to “make it right” for the members while supporting the employees

• Worked with the Executive Director to formulate a marketing strategy• Researched and wrote marketing and financial statements to acquire royalties and copyright agreements that would have otherwise been lost • Provided key figures to optimize marketing and funding through extensive database analysis

• Provide excellent customer service in a small business environment • Coordinate schedules and appointments for the technicians according to other scheduled work • Perform accounts receivable as needed