Core skills• Extensive experience in governance, risk and compliance across all three main IT based ISO standards – implementing, managing and attaining Service Management, Business Continuity and Information Security certifications.• In-depth knowledge of all ISO processes, policies and procedures and the ability to apply them to business methodologies and processes.• Proven ability to successfully audit against IT controls, processes, department and functions operations and identify conformity failures, risks and opportunity for improvement.• An experienced professional with excellent interpersonal skills who can communicate and work effectively across all levels of an organization.• ITIL v3 Expert Professional with in-dept experience of implementing and maintaining ITIL compliant processes.• Ability to Chair IT meetings and converse at all technology levels, regularly chairing the weekly Change Advisory Board and Problem meetings.• In-depth knowledge of working with cloud services and SAAS environments.• Reporting at all organization levels regarding performance levels, SLAs, risks, non-conformities, service improvement actions up to and including CEO level.

• Working with Head Office, Product and Regional Groups to understand current business processes and to actively develop future production business processes and work on the adaptation of existing product content and the incorporation of new processes to migrate SHL clients to the next generation architecture.• Set-up of new production projects, involves estimating, project planning and resource allocation, ensuring that projects are delivered within budget and at the agreed timescales.• Management of several new projects with production and other staff on a day-to-day basis.• Optimising the performance of all production processes using a mixture of internal and external resources.• Maintenance of QA systems to monitor production processes and outputs.• Management and optimisation of future production processes including development of on-line content, testing of new and localised product content.• Building highly complex psychometric assessment algorithms, tests and associated reporting technologies.

• Responsible for line management of the 5 members of the Content Production team.• Overseeing the design, implement and lead effective and efficient processes and workflows to ensure the large volume of editorial content is always flowing smoothly and posting on schedule.• Responsible for evaluating the viability of new publisher data formats including foreign language data.• Sole point of contact between the technology department, external companies and the editorial staff, ensuring that workflow is smooth and that no bottlenecks exist.• Responsible for maintaining and developing the high quality of content, image manipulation and associated media types (audio, flash movies etc) on the site.• Format analyse content for re-keying/parsing from one electronic format (XML, SGML, QUARK, PDF etc) into proprietary XML format via a data conversion company• Overseeing the outsourcing to data conversion companies, resolving data issues, scheduling budgeting, working on quotations for new projects.• QA and testing of data files using various in-house/software techniques.• Management of all titles and large-scale projects on xreferplus.• Creation, expansion and co-training of all content production/editorial team.

• Project managed and maintained 3rd party licensed content on BioMedNet and 6 other external sites.• Managed all technical aspects involved in distribution of online journals, books and databases from internal and external clients. For each publisher the number of titles range from 1 to 120, and were updated daily, weekly, fortnightly and monthly.• Responsible for line management of the 10 members of the BioMedNet Production Team.

• Responsible for producing and shipping CD-ROM titles (MAC/PC Compatible) maintaining the high standards for content and imaging.• Responsible for including authors permission and copyright statements where applicable.• Responsible for final sign-off text and images before launch and update on web site.

• Responsible for on-screen validation of the SGML data and jpeg images for 30 journals prior to their release on CD-ROM.• Assisted in re-keying/editing of SGML data for medical image databases.• Proof reading and quality control of image databases.