Philip Marshall Email and Phone Number

Successfully confirmed interview availability for 95% of scheduled HVN/HB appointments.Consistently met or exceeded daily and weekly statistical report targets, contributing to a 98% accuracy rate in monthly audits.Trained, developed, and coached staff, resulting in a 20% increase in efficiency and compliance with HVN/HB policies and procedures.Supervised a high-performing team of Job Opportunity Specialists (JOS), maintaining a 97% customer satisfaction rate for walk-in and telephone center clients.

Designed and executed a lucrative customer engagement strategy, surpassing revenue targets.Innovated call scripts to streamline customer interactions and increase efficiency.Led the development and rollout of a successful client engagement program.Achieved 115% of goal in customer satisfaction ratings.

Delivered exceptional food and beverage services to 300+ daily customers.Consistently upsold items, contributing to an average weekly revenue increase of $3-5K.Resolved customer issues promptly, resulting in a 25% improvement in satisfaction rates.

Planned, created and executed high-end, contemporary unisex clothing company from idea to operation. Generate sketches and tech packs for Palysh apparel line. Host gatherings both local and afar for the purpose of networking and introducing Palysh products to a broader audience

Mastered extensive menu knowledge, achieving over 90% satisfaction ratings.Supervised a team of 8 employees, with direct reports.Implemented inventory management strategies, reducing waste by 20%.

Built and maintained healthy relationships while interfacing confidently with people of diverse levels and backgrounds resulting in increased business.

Daily tasks would include developing City Limits' Facebook presence and Twitter feeds, starting and maintaining audience engagement efforts around City Limits' print and online investigations, and establishing relationships with community bloggers, media contacts, and non-profit organizations