Philip Meyer Email & Phone Number

Mossel Bay, Western Cape, South Africa

Mossel Bay, Western Cape, South Africa

Providing technical support for corporate environments, SLA customers as well as private individuals remotely or on-site when required.Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks, which includes total scope of all IT related work from user creation to Anti-Virus maintenance support.Responding in a timely manner to service issues and requests.Software licensing and… Show more Providing technical support for corporate environments, SLA customers as well as private individuals remotely or on-site when required.Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks, which includes total scope of all IT related work from user creation to Anti-Virus maintenance support.Responding in a timely manner to service issues and requests.Software licensing and maintenance.Maintain 3rd Party supplier relationships, which includes ordering of new stock, installation of Fibre networks etc.Creation of user guides and procedures.User training on use of applications and systems.Some but not all of the applications I have been exposed to in my tenure here so far:MS Office 365 / MS Azure Server / MS OneDrive / MS SharePoint / Active Directory / Symantec Backup Exec / VEEAM Backup / Iron Tree Backup / Grandstream PABX (UCM6XX) / Yealink Handsets / iServe Handsets / Unify Cloud Key / Planet Switches / Kaspersky Anti-Virus / ESET Anti-Virus / XNEELO Mail.And some customer specific inhouse applications that I look after as part of the SLA agreements. Show less

Provide technical support to fiber to the home customers.

Johannesburg, Gauteng, South Africa

• Effective deployments, early benefits realization by ensuring plans reflect optimized time-to-market.• Maximized Exploitation of existing and new Features and Functions within core applications.• Support all staff based at the Hubs and Gateways.• Ensure that clearance applications are running and supported with minimum downtime.• Run maintenance on all servers and customs related applications /servers.• Ensuring Business Continuity via appropriate topologies, archive and… Show more • Effective deployments, early benefits realization by ensuring plans reflect optimized time-to-market.• Maximized Exploitation of existing and new Features and Functions within core applications.• Support all staff based at the Hubs and Gateways.• Ensure that clearance applications are running and supported with minimum downtime.• Run maintenance on all servers and customs related applications /servers.• Ensuring Business Continuity via appropriate topologies, archive and recovery strategies.• Institutionalize continuous quality improvement via ongoing Root Cause Analysis and Eradication. • Have full awareness and be Point of escalation in service failure situations. • Proactive management and stakeholder communication of incidents involving all appropriate work groups.• Monitor and scale capacity – up and down, ahead of demand (Hardware and Communications infrastructure). • Ensure hardware refresh policy is optimized for maximum cost effectiveness.• Management via globally agreed KPI’s; report in line with standard reporting requirements.• Internal and external vendor and customer relationship management, including local government, industry, trade and standards bodies.• Lead or participate in global/regional initiatives as part of a virtual IT function.• Decommission non-performing IS assets; Converging local applications.• User training and on-going user support.• Compliance to regional standards including First Choice.• Future network planning and capacity planning (staff, hardware and software).• Ensuring License compliance.• IS Asset management.• In association with regional BIT reduce the activities in the area of Network administration, performance monitoring and tuning.• Communication software acquisition, installation and optimization. • System planning and administration. • Unix server administration (where local applications are based on Unix/Informix). • Database administration. • 8 other tasks that are not listed here. Show less

Johannesburg, Gauteng, South Africa

• Maintain site availability to optimal levels.• Setup of switches and fault finding.• Development and support of local applications using PHP and MySQL.• SARS Modernisation changes implementation.• Supporting of Gateway Clearance Application (ELCS).• On boarding of new Business Projects.• Maintain and implement +43 Citrix VM’s, ranging from Print Servers to Production Servers.• Support all Gateway sites.• All ZA Server maintenance and… Show more • Maintain site availability to optimal levels.• Setup of switches and fault finding.• Development and support of local applications using PHP and MySQL.• SARS Modernisation changes implementation.• Supporting of Gateway Clearance Application (ELCS).• On boarding of new Business Projects.• Maintain and implement +43 Citrix VM’s, ranging from Print Servers to Production Servers.• Support all Gateway sites.• All ZA Server maintenance and administration.Achievements:• Restoration of Country and Region Fileserver when it crashed.• Local Installation of Clearance Application on more than 300 Desktops.• Decommissioning and Migration of Clearance Application Server from 2003 to 2008.• Assisted with the Migration of all non-compliant Servers to newer OS Version 2012.• Implementation of IT Asset Database, to track entire service life cycle of any equipment that has a Business Financial value.• Migration of 3rd Party Clearance Application Data Line from X400 to Internet.• Restoration of the Clearance Application Database when it crashed.• Employee of The Year Winner 2015. Show less

Head Office

• Contribute to a professional service delivery by the department through conscientious effort in completing the daily predefined tasks as required by DHL Business Departments.• Accurately follow the tasks set out on run sheets provided for relevant shifts.• Pro-active monitoring of the environment.• To operate the Helpdesk Software.• To resolve the problems that get reported as far as possible, using the standard SOP’s.• Procurement for the entire ZA as well as parts of… Show more • Contribute to a professional service delivery by the department through conscientious effort in completing the daily predefined tasks as required by DHL Business Departments.• Accurately follow the tasks set out on run sheets provided for relevant shifts.• Pro-active monitoring of the environment.• To operate the Helpdesk Software.• To resolve the problems that get reported as far as possible, using the standard SOP’s.• Procurement for the entire ZA as well as parts of SSA. • Maintain and update the storeroom for ZA. Show less

Johannesburg Area, South Africa

I do the same work for ZA with the added responsibility of looking after the 52 African Countries.That would entail:- Provide Day-to-Day support on TNT Applications (Comnex, Lotus Notes, Mainframe)- Assist with any queries that might arise with regards to the business.- Implementing new sites.- Upgrading of current systems to the latest.

Johannesburg Area, South Africa

- Installation of Online Solutions (MyTNT) and Express Shipper solution for clients.- Training/Support of clients on 3rd Party Software.- Provide Day-to-Day Desktop and Wintel Server support.- Repairs/Setup and deployment of Incab and Warehouse Scanners for the Operations Department.- Create and maintain user logins for new users and existing users.- Updating Configuration Database for Hardware Asset List.- Setup of new hardware.- Deployment of updates/software via… Show more - Installation of Online Solutions (MyTNT) and Express Shipper solution for clients.- Training/Support of clients on 3rd Party Software.- Provide Day-to-Day Desktop and Wintel Server support.- Repairs/Setup and deployment of Incab and Warehouse Scanners for the Operations Department.- Create and maintain user logins for new users and existing users.- Updating Configuration Database for Hardware Asset List.- Setup of new hardware.- Deployment of updates/software via CA Server.- Management of e-mail generic distribution lists.- Approval of all repairs and purchases with relations to any IT related equipment via SAP.- Warranty Checks via HP Warranty check website.- Log and solve all queries via Service Now webportal within the required timeframe.- Support of all local TNT applications: Mainframe, PUDCM, ODE, Citrix, Compu-clearing, Lotus Notes- Setup and support of all Blackberry handheld devices.- Setup and support of all Apple iPad devices. Show less

Boksburg, South Africa

Owner of Two Kings CorporationTasks include:- Sales of Tech Hardware/Software- Repairs of PC's/Servers/Networks and general IT repair- Maintenance of PC's i.e. Updates/Clean ups etc.- Installations of PC's/Stereo Systems/Networks etc.- Social Media Marketing for companies, i.e. running Twitter/Facebook/MySpace etc.- Website Designing and Hosting- Auditing Reports- Marketing of new equipment

Johannesburg, Gauteng, South Africa

- Provide support in day-to-day Desktop and Wintel Server related problems that cannot be solved by Helpdesk.- Setup of Citrix as well as application Servers, maintenance and support thereof.- Support and maintain HR’s VIP server as well as the ESS (Employee Self Service) webpage.- Ensure that Pc’s and designated servers are maintained in accordance with Standard Operating Procedures, using Altiris patching.- Maintenance and support of Customs and GTW clearance application… Show more - Provide support in day-to-day Desktop and Wintel Server related problems that cannot be solved by Helpdesk.- Setup of Citrix as well as application Servers, maintenance and support thereof.- Support and maintain HR’s VIP server as well as the ESS (Employee Self Service) webpage.- Ensure that Pc’s and designated servers are maintained in accordance with Standard Operating Procedures, using Altiris patching.- Maintenance and support of Customs and GTW clearance application (ELCS). That is maintenance of the server (Windows Server 2003) as well as any user related problems/queries.- Updating and maintaining of User lists databases for all applications within DHL for auditing purposes.- Maintaining and resolving any IT Audit related queries as well as issues. - Updating and resolving any Virus threats located on PC’s/Servers using Symantec Endpoint Protection.- Create and maintain setup sheets for various applications: Windows Installation, VNC Installation, Microsoft Office, Symantec Antivirus.- Create and maintain new user e-mail accounts via Microsoft Exchange. - Management of e-mail distribution lists.- Maintenance of user accounts via Microsoft Active Directory.- Maintain user Windows logon script. VBS format.- Create and maintain new user accounts for local DHL applications: CIA, CSV, GEMA, NMIV, OPMS, SOFTCO, Sun5- Support all local DHL applications: CIA, CSV, ZA Banking, BLS, GDI, GEMA, ZA Intranet, NMIV, OPMS, SOFTCO, Sun5.- Log all queries using HP ServiceDesk within the required timeframe.- Purchase new equipment via HP Business to Business website.- Laptop warranty checks via Dell & HP warranty check website.- Creating of BCA’s for purchasing of new equipment. Show less

Johannesburg, Gauteng, South Africa

- Assisted with moving of offices, testing data points, power points etc.- Assisted with wireless network setup.- Run Informix backups as per daily runsheets.- Run weekly generator checks.- Log all network related faults with telkom.- Assist and log all problem related calls on Service desk to resolve within the required time.- Assign calls to the appropriate administrator if unable to resolve.- Run and monitor all system checks and escalate any discrepancies to the… Show more - Assisted with moving of offices, testing data points, power points etc.- Assisted with wireless network setup.- Run Informix backups as per daily runsheets.- Run weekly generator checks.- Log all network related faults with telkom.- Assist and log all problem related calls on Service desk to resolve within the required time.- Assign calls to the appropriate administrator if unable to resolve.- Run and monitor all system checks and escalate any discrepancies to the appropriate administrator.- Load new equipment with the appropriate operating system and software.- Repair and reload broken equipment.- Ensure that a call gets logged regarding faulty equipment to be repaired by suppliers if unable to resolve.- Maintaining the storeroom.- Scrapping of un-repairable and redundant equipment.- Create LAN cables.- Assisted with racking and setting up of servers. Show less

Johannesburg, Gauteng, South Africa

- Assisting in the maintaining and the constant improvement of service levels and productivity levels. (Q-max)- Assist in maintaining technical operations of Customer Services, ensuring that all systems are available.- Gathering of data to input into the Customer Service planning tool.- Responsible for the control of all equipment entering and leaving Customer Services.- Complete necessary administration with regards to repairs and replacements of equipment.- Keep equipment… Show more - Assisting in the maintaining and the constant improvement of service levels and productivity levels. (Q-max)- Assist in maintaining technical operations of Customer Services, ensuring that all systems are available.- Gathering of data to input into the Customer Service planning tool.- Responsible for the control of all equipment entering and leaving Customer Services.- Complete necessary administration with regards to repairs and replacements of equipment.- Keep equipment log book up to date.- Obtain quotes and complete ordering process for the purchase of any new equipment.- Filter all IT related problems and reduce volume of IT related complaints.- Log all IT related problems for the Customer Service Department.- Maintain all IT equipment.- Responsible for completion of user application forms with regards to IT.- Responsible for the compilation and distribution of all resource planning reporting daily, weekly, and monthly basis to all Customer Service Management to ensure optimised decision making can be undertaken.- Compile a monthly report for the Call Centre Analyst. Show less

Johannesburg, Gauteng, South Africa

- Generating data quality reports.- Updating and deleting account and customer information within the Customer Master File (CMF).- Logically grouping customers for the Cview Lite application.- Cview Lite data administration and maintenance.

- Checking and verifying qualifications.- Checking and verifying credit history records on ITC and Experian.- Liaison with customers regarding queries.- Liaison with Universities and other academic institutions.- Filing of applications.- Maintaining of the stockroom.- Collecting of Faxes.

Certified Internet And Webpage Designer, Web Page, Digital/Multimedia And Information Resources Design

Introduction to Internet and Web Design

Academic, Computer Studies; Business Studies; Secretarial

Level Attained: Grade 12 Subjects: Afrikaans HG English HG Mathematics HG Physical Science HG Accounting HG Computer Studies HG Other +.

Academic