Philip Rees Email & Phone Number

New South Wales, Australia

Responsible for Customer Service Manager (CSM) duties within the Household Department ensure smooth retail operations, customers are attended to and queries answered.Also department contact for the 'Think Secure' campaign relating to identity protection for credit cards and computer use. Staff Co-ordination: Involves scheduling staff break / lunch times, customer complaint handling, ensuring staff remain productive and re-deploying staff to busier areas of the store to avoid bottlenecks, etc.

Sydney, Australia

Managed goods inwards and goods outwards operations, plus stocktaking, transfers and stock systems, forklift driving.

Managed goods inwards and goods outwards operations, plus stocktaking, transfers and stock systems.; Management and Administration SkillsStore Management: Led team of up to 20 people in a busy retail environment to exceed sales targets, maintain a fully operational store, implement sales promotions and deliver exemplary customer service.Store Administration: Responsible for sales reporting, staff training, payroll duties, sickness and discipline as well as staff scheduling, sales analysis, cash management, bank reconciliations and updating staff records.Team Management: Effective staff deployment to co-ordinate activities, maintain staff discipline and ensure a good level of team motivation and staff co-operation excellent communication and organisation skills. Process Improvement, Reporting and AnalysisSecurity Management: Defined new security policies, processes and procedures following a full investigation into theft from cash registers fully investigated irregularities, conducted staff interviews and took actions.Reporting & Analysis: Ongoing sales analysis reporting to retain price leadership, maintain price promises and identify best selling products re-organised store displays for best sellers and assigned price changes. Systems Technology Skills: Developed new management reports in MS Excel, MS Word and other systems involving payroll, sales performance analysis and staff timesheets to keep track of all retail operations.

Completed Retail Traineeship (Certificate II in Retail Operations) and involved in all areas of store operation.

Ba Honours, Criminology; Law Enforcement And Criminal Psychology; Criminal Justice.

Class 2:1); Course Overview: Covered core areas of criminology, criminal justice and law and order based on a variety of study methods.

Higher School Certificate, English, Mathematics, German, Ancient History, Design & Technology, General Studies

Activities and Societies: Peer Group Leader, 1st XI cricket, 1st Team Basketball,