Created and led ISO 9001 certified Quality Management System initiative, encompassing leadership of a cross functional team of ~80, including: hands-on audit leadership, document control, risk management, supplier/vendor control, quarterly management reviews, and executive oversight for program.Managed, implemented, and championed a strategic customer success and sales enablement program for a ~25 person sales team, including: client-facing Quarterly Business Review, client onboarding touch-points (Welcome survey and Welcome Package programs), NPS survey creation and data collection and analysis, weekly reporting on all aspects of program.Built, managed, and optimized a highly efficient quality control reporting system, including: tracking and routing risks and opportunities, cross-departmental issue resolution, setting company-wide standards for corrective and preventative action, ongoing data analysis to identify trends and set company-wide process improvement direction.Led change management program to introduce OKR goal-management system and philosophy.

Oversaw e-discovery operations for a 24/7 365 facility, including managing 20 direct reports, inventory management including technical equipment, and all operations management.