Philip Roller Email & Phone Number

New York City And Jersey City Locations

Oversaw amenities floors for three luxury high rises in New York City and Jersey CityDesigned action plans for staff to enhance brand experience Addressed staffing needs and coached team members on operations and customer service Created monthly calendars and designed activities for residents; distributed newsletterCoached head lifeguards on pool operations and managed part-time team membersReported to Regional Director and company COO, collecting and reporting resident, property manager, and condominium board feedbackOversaw front desk, porters, lifeguards, personal trainers, and class instructors for luxury high rise amenities floorCreated monthly calendars and designed activities for residents; distributed newsletterMaintained pool operations including testing water samples, pump room walkthroughs, and managed chemical orders for outdoor pool and indoor spa. Ensured deck safetyCoordinated repairs with head engineer and property manager Promoted the purchase of spa and personal training services, surpassing monthly goals

Park Ave, New York

Supported 48 club locations by phone, e-mail, fax, and member e-services Enhanced member experience through management of incoming customer callsMaintained member billing information and account statuses Worked with club management teams toward effectively resolving member issuesCommunicated and coached team on new member management tools Executed transactions and club requests in a timely mannerReported exceptions to policy as determined by club management Effectively managed member loss preventionAudited new member contracts and existing member account changes to ensure accuracy•

Wall St, New York

Supported 6 department heads for sales, personal training, spa, group fitness, shop, and maintenance to build revenue and maximize member participation Recruited and developed front desk and shop associates Managed the member experience to meet and exceed brand standards Maintained facility to corporate and regional director's standards Designed action plans for sales advisors and front desk associates to ensure their success, develop their skills, and realize opportunities for growth Developed personal trainers to sell their services on the gym floor and t fitness assessments Managed club attrition by interacting with members and inquiring about their cancellation reasons Generated monthly supply orders and maintained inventory Maintained locker rental inventory and set daily sales/renewal goals for front desk

Austin, Texas Area

Set daily sales goals based on store's previous achievements and anticipated growthCommunicated sales goals, policy, corporate standards, and new product info to staff Trained, coached, and developed a staff of twenty sales associates, sales leaders, and stock assistants Lead merchandise changes and seasonal floor setsExecuted directives from corporate and a district manager in a timely mannerImprovised within corporate guidelines to seize new opportunities to maximize sales Produced weekly staff schedule for twenty team members with set and seasonal payroll hoursCoached new sales associates and stock assistants on job responsibilities, customer service, imprinting software, inventory procedures, sales ledger, register operations, retail merchandising, and loss prevention