Working within supply chain technology I lead a large international cross platform project to deliver a new order processing system into our fulfilment centres in all locations which include UK, Europe and USA. I project managed multiple teams to deliver this high priority business initiative on time and within budget whilst maintaining all project governance documentation and providing accurate reports to key stakeholders. During my time at ASOS I have also delivered continuous improvement projects as a Scrum Master across the technology estate. I also managed a change backlog for one of our warehouse management systems.

Rascal Solutions are a SaaS provider within the retail sector. during my time there I was one of two project managers who managed the entire project portfolio between us. This ranged from external client facing projects to internal infrastructure and BAU tasks. External projects I delivered included software migrations with existing clients and onboarding of new customers to the rascal SaaS platform, many of these were with the UK’s large supermarket chains. Internal projects I delivered included server migrations and platform re-builds. I was also the lead project manager for the migration of Rascal’s production environment to Azure. In addition to my day-to-day project activities, I managed the weekly change review board, which I set up and implemented a new process for. I also moved the project portfolio away from spreadsheets and into a Kanban board using Jira. This helped to provide a clear status reporting mechanism and overall visibility of project progress which I produced for the business stakeholders.

Successfully rolled out a high priority Salesforce implementation project to the Kwik-Fit Fleet business. Joining the project at the testing phase to lead this through to deployment. Working with key stakeholders, product owners and external suppliers to deliver this important CRM tool over a very tough and challenging period due to the impact of Covid-19.

Technical Project Manager for the booking and reservation system used by Premier Inn. This involved requirement gathering for new developments and improvements, managing individual projects through their development lifecycle into release and programme management of the entire project backlog. Also responsible for providing accurate reporting to the business stakeholders and management as well as managing the finances for a yearly budget of over 2 million pounds. Using an Agile methodology, the role is similar to a Scrum Master where I manage the delivery of software developments into release using a mixture of Scrum and Kanban. Deliverables include: ● Managed multiple projects through the delivery lifecycle from gathering requirements through development, testing and into release. ● Implemented a process for finance tracking and cross charging, managing a monthly budget of 200k. ● creation of report sent out to business stakeholders and management. ● Introduced an Agile project methodology using Jira to align with Digital software project delivery. ● Ongoing management of external development resource ● Owning and building the relationships with third party service providers Example projects include: ● The introduction of a new room rate for Premier Inn which gives customers more flexibility when booking and increases sales of rooms. ● Added new room types of premium and ultimate rooms to provide customers with more upgrade options when booking rooms.

lead the testing and development stage for a software engineering project to re-write the software code for Ocado’s robots within their customer fulfilment centres. In a short space of time, I learnt the required technical knowledge needed to drive this important project to completion. I made significant changes to increase productivity in the testing environment by using effective resource management and coaching. I was also able to quickly build relationships with key stakeholders to gain buy-in and support towards the project's objectives. Key tasks include: ● Managing tester and engineering resource ● Tracking budget expenditure ● Mitigating risks and issues that arise ● Producing reports and delivering updates to stakeholders ● Providing key stage definitions ● Running the project Kanban board

Working for the largest retail company in the UK in the corporate desktop and collaboration team, responsible and accountable for Tesco’s global TelePresence estate, one of the largest in the country while also working on a number of key projects.• Most recently managed the IT and AV installation for a new office location including 3 comms rooms, Wireless network, 900+ desk locations each with VOIP telephony, 25 meeting rooms fully equipped with AV conferencing facilities and cloud based room booking system. • Managed the end to end roll out of the video conferencing TelePresence estate for the UK Office transformation for over 6000 users.• A key project manager on the office transformation moving 3000 colleagues from Cheshunt to Welwyn Garden City offices.• Managed and facilitated a project to provide video conferencing capabilities across 22 depots saving thousands in travel costs for the business.• Rolled out Condeco, a cloud based room booking system across UK, Ireland and India head office locations incorporating close to 500 meeting rooms across all locations providing training and introduction to service.• Support CEO large scale video broadcasts using LAN and cloud content delivery networks (CDN).• Responsible for smaller scale town hall video broadcasts.• Managed numerous TelePresence refresh programmes across multiple business areas and locations. • Oversee the day to day support and operations of the global TelePresence estate including hands on experience with TP while also collaborating with international support teams, ensuring service improvements are transitioned into support providing training and documentation.• Implementation of Cisco UCS servers to enable virtualization of the TelePresence servers including full redundancy across multiple data centre locations.• Engage with product teams and business champions to understand and identify business requirements and implement suitable solutions.

I started as a technology apprentice for Tesco in 2013. During my first year in the programme I worked in many different areas of technology including service, testing and Infrastructure. In my second year I took on a permanent role within Infrastructure working with the desktop and collaboration team on a number of key projects: • Delivered key infrastructure as part of a new office relocation for F&F including telephony, video conferencing, printing services and Room booking facilities• User adoption and management of Cisco WebEx• Office 365 Cloud email migration• Design Develop & Run Tesco’s video conferencing TelePresence estate

In this role I managed a small team for store operation. This consisted of the following key responsibilities:• Colleague deployment - Provide direction for colleagues to enable them to meet targets.• Section operation – Lead by example and guide colleagues to embrace teamwork across the branch as well as within their own section.• Providing feedback for section management – Communicating colleague performance and ensure an effective handover is given to section manager.• Shop keeping, housekeeping and display standards – Ensure high standards of display availability and shop keeping are maintained.• Customer service – Excellent product knowledge and confidence to help customers with any query.• Communication – Support effective communication of the section by relaying information between managers and colleagues.• Stock control routines – Optimise sales and wastage through effective ordering and the appropriate use of stock management systems.• Colleague Development – Coach and train new starters as well as help develop skills of existing staff.