Philip Tyrrell Email & Phone Number

Dublin, Ie

Ireland

● Engaging with internal and external stakeholders to ensure successful project implementation in line with company requirements and time expectations. ● Planning and implementing projects for several clients on-time and on-budget. ● Managing customer expectations throughout all phases of software implementation and gathering feedback to identify issues and escalate them accordingly. ● Acting as then main point of escalation for assigned projects to make sure all KPI’s and SLAs are achieved.● Obtaining formal sign off from customers for assigned tasks and at milestones during project development, implementation and delivery.● Relaying feedback from customers and customer projects to other teams, to facilitate continuous improvement and innovation across the business. ● Participating in project debriefs to ensure lessons learned are carried forward to future projects and to develop ideas for project improvement. ● Developing and maintaining technical expertise in relation to our products and services to better assist our customers, drive sales and increase company revenue on each project.

● Managed the daily operations and activities of 9 different departments across 3 office locations in Ireland. ● Developed company processes and procedures for front of house tellers, onboarding of customers, IT support maintenance and health and safety. ● Oversaw the rollout of current accounts and debit cards; and created new strategies to compete with pillar banks, maximise revenue and reduce company costs. ● Helped in the roadmap implementation of mobile apps to deliver a better experience to our customers for accessing their accounts. ● Created content to launch go-to-market strategies and rollout plans for new products to ensure they met the unique requirements of local markets and specific verticals. ● Maintained the website and social media platforms to constantly make sure that the information provided to our customers was up to date. ● Led around 20 operational staff to achieve organisational goals and constantly supervised, trained and motivated a team of 4 front of house tellers. ● Coached a team to deliver customer process improvement and create new initiatives, so we were continuously learning and improving products for our customers. ● Developed a schedule of job descriptions and day to day duties for several roles in the company.● Troubleshot IT issues, kept in close contact with employees to ensure their IT needs were being met, and ensured our IT provider was carrying out their contract obligations. ● Managed office security in conjunction with our IT provider to identify the best cyber security solutions and build a security system to protect all our locations and platforms. ● Coordinated new infrastructure installation across different sites, communicating directly with the IT provider about computer and phones systems, and software installations. ● Sourced and implemented a VOIP phone system for the company to reduce costs.

● Responsible for carrying out the day-to-day operations of the finance department, including cash reconciliation, liquidity management, and bank account reconciliations.● Undertook accounting reviews and made recommendations and changes that would improve the group’s financial performance and financial controls. ● Carried out accurate and timely financial and operational analyses to track performance. ● Prepared monthly financial reports and accounts, including management accounts with supporting commentary, working within strict deadlines while liaising with other teams.● Applied project management methodologies to develop effective processes for customer onboarding.● Coordinated all online advertising, including social media posts and keeping the website up to date. ● Carried out data analyses with our IT provider and provided ideas to ensure the company had the right products and features to solve our customer problems.● Acted as first point of contact for the operations team in respect of customer satisfaction to protect business integrity and performance in compliance.

Product Management Certificate, Product Management

Diploma For Accounting Technicians, Accounting, Accounting Technician

Professional Diploma In Financial Advice, Financial Planning And Services, Qfa