Key Responsibilities included: • Entered transactions from brokerage statements into the trust accounting system and produced financial reports• Client liaison via phone and email in order to maintain up to date and accurate records• Preparation of invoices or payments for commission and billing fees• Assisted with the development of new processes, policies and procedures to advance the controls and accounting environment within trust accounting• Regular communication with Investment Managers, Legal/Tax Advisors and other third parties in order to update and maintain client trust records• Timely and accurate completion of daily and monthly bank reconciliations• Analytical performance reporting to provide metrics to management• Electronic payments and wires to clients• Preparation of trust tax returns, estate and personal tax returns using CCH Accounting Software• Attended training course for CCH accounts formatting

Key responsibilities and achievements• Involved in producing and analysing year-end financial accounts• Preparation of Statutory Accounts, CT600 and Corporation Tax Computations• Assessed, reviewed and filed tax returns for SME companies and sole traders• Analyzing financial data and making conclusions• Managing a portfolio of clients, adhering to their queries and requests• Preparing quarterly VAT Returns in a timely manner• Managing client’s bank reconciliations• Working with Sage 50 Accounts, Intuit Quickbooks, Iris Software, SAP and Excel

Key responsibilities and achievements• Review and resolve invoice, statement and account queries by phone and email• Manage bank reconciliations• Follow company procedure to process cheque and credit card payments, refunds and credits • Use Sage to complete Journal Postings/corrections• Raise VAT Invoices• Issue invoices to customers based on services rendered and/or goods sold• Validate invoices against items or services received• Train new members of staff on general processes• Support the credit control function as required, including sending client statements and chasing payments• Liaise with the Finance Manager on a weekly basis on ways to improve internal process and procedure

Key responsibilities and achievementsManagement of client accounts for a portfolio of actor agentsProcessed all fees and recharges to clients’ accountsCompleted bank reconciliations and banking of chequesUndertook twice weekly payment runs (both BACS and cheque)Raised VAT invoices and followed up on VAT payments on behalf of clientsWorked with client accountants to provide relevant account informationUsed Sun Accounting for Journal Postings/corrections

Key responsibilities and achievements:  • Customer relationship management: primary point of contact for a wide and varied HSBC customer base, providing knowledge-driven advice and consultative support. Identifying customer needs and working closely with them both in-branch and via phone and email to recommend and implement bespoke solutions for their financial requirements. • Financial expertise: thorough understanding of banking practices and financial management methodologies ensures that transactions and customer solutions adhere with set company procedures and industry standards, and are compliant with governing bodies. Undertook the Certificate in Retail Banking Conduct of Business (CertRBCB) in 2015, passing with a Merit score of 85%. • In-depth product knowledge: demonstrate robust understanding of HSBC’ product offerings, including current accounts, mortgages, loans, credit cards and savings accounts, to provide optimum solutions for both customers and the business. • Meticulous organisation skills: take ownership of regular paperwork and compliance tasks, alongside management of busy customer appointment schedule. Accustomed to working in a fast-paced environment to daily deadlines, using programs such as Browser Main Menu, Citrix and Experian. • Results focussed: motivated to achieve optimum solutions for both customers and the bank. In 2014, achieved the HSBC Best Newcomer Award in recognition of my success. Awarded for being in the top 5% of Personal Bankers in the UK for credit card acquisitions for HSBC in Q4 2014.

Key responsibilities and achievements:  • Customer case-load management: made regular direct contact with customers to advise on Payment Protection Insurance complaints and queries. • Information gathering: collated customer information and combined with data available internally to submit findings of investigations. • Documentation and presentation: compiled reports detailing outputs of investigations and relayed these to customers and claims management companies, where applicable.

Key responsibilities and achievements:  • Case investigation and resolution: took ownership of management of cases related to Payment Protection Insurance complaints, ensuring adherence to relevant policies and regulatory requirements. Role involved gathering all relevant paperwork, corresponding with customers in writing and via phone and carrying out thorough investigations to enable correct decisions to be reached. • Decision making: responsible for calculation of any redress due and informing customers and the business of outputs of my research. Carried out meticulous paperwork management ensuring considered qualification for and ownership of my resultant decisions. • Target driven: worked as part of a team to achieve regular goals and targets. • Senior support: selected to be advisor to Team Leader, helping to train new employees. • Quality assessment: working as a Quality Assessor, I reviewed complaint investigations completed by Complaint Handlers to ensure they met the required quality standards and provided feedback to Complaint Handlers.

Key responsibilities and achievements:  • Task-oriented financial management: managed the books for a mid-sized health and safety consultant business, using the MYOB Accounting Plus v 13 program to record all financial transactions and to calculate tax payments. Also managed ledger accounts, trial balances and bank reconciliation statements. • Office team work experience: further developed interpersonal skills working with wide range of office professionals, from CEO and Finance Director to Company Accountants and PAs. Honed ability to work under pressure to deadlines and thrived working as part of a team.

Key responsibilities and achievements:  • Organisation of business accounts: updated 2008-9 and 2009-10 accounts for the business, locating invoices and implementing invoice management system using Microsoft Excel. Duties included; bank reconciliation, trial balances, tax payments, journal entries, trial balances, ledger and T accounts, and general office duties.