Phil Clark Email & Phone Number

Denver, Colorado, United States

Lakewood, Co

Responsible for the implementation of new policies, procedures and systems to further enhance the company’s mission of providing exemplary service at unmatched prices.• Implemented Policies and Procedures: Established company policies over a wide range of topics to ensure compliance with ALTA Best Practices and increased productivity.• Established Companywide Intranet: Developed a companywide Intranet system to increase effective communication and efficiency in the day-to-day activities of the organization.• Created a Comprehensive Sale Program: Launched a full-service sales platform and client management app to track activity, adhere to service level requirements and follow established protocols for sales success.

San Diego, Ca

Hand-selected by ownership of Gradus Management (GM) to direct the strategic implementation of sales and marketing strategies for GM’s managed entities, leading to an increase in market share from 10% to 12% in under a year. Reported to the President and Director Emeritus, directed eight Sales Executives and managed the sales/marketing operations for a 90-member organization.• Facilitated Standards and Practices: Appointed to establish corporate protocols, employee regulations, marketing plans and statistical analysis.• Implemented and designed a proprietary Sales Application to serve as the companywide CRM for tracking and monitoring all B2B and B2C sales activities.• Established an on-demand, real-time analysis tool for tracking Realtor® production to identify targets and track production.• Implemented Client Service Processes: Created the organization’s sales and marketing strategies, deliverables and service level agreements.• Successfully created and established daily, weekly and monthly tracking tools to notify the Sales Team of new and existing business received and evaluated against the market as a whole.• Created the company marketing and sales catalog of deliverable tools, educational materials and statistical modeling.• Executed the deployment of service-level agreements across all brands.

Newport Beach, Ca

Recruited to Granite Escrow & Settlement Services (GEES) to serve as Operations Director for their rapidly expanding organization. Managed the opening of four new offices throughout Southern California, expanding operations by 40%.• Constructed Organizational Processing Models: In adherence with new national regulations for the settlement industry, established the Policies and Procedures required for compliance on a state and federal level.• Managed staff development and training to observe new industry standards, while overhauling the Information Technology infrastructure for the company.• As a direct result of these efforts, productivity and revenues increased across the company, leading to a 10% increase in profit margin.• Transitioned the Human Resources Department to a Professional Employer Organization: Directed the changeover from an in-house Human Resources Department to the utilization of a PEO.• Improved efficiencies in payroll processing and human resource management for the organization, tesulting in an annualized cost savings of over $60,000.• As a result of this switch, employees recognized a personal reduction in annual medical, dental and vision benefits costs with improved coverage.

Beverly Hills, Ca

Joined Escrow of the West to serve as Operations and Administration Director responsible for the growth of the organization from a single location operation to multiple markets through targeted branch expansion.• Spearheaded Vendor Relationships: Procured a multi-million dollar vendor relationship with two of the largest national banks to oversee the disposition of their real-estate owned assets.• Hired and trained team members to process the increase in business that resulted from these partnerships. • Closings increased by 50 percent as a result of this revenue stream.• Interfaced with Partners in Organizational Structuring: Applied operational strategies and efficiencies to increase technical productivity and improve profitability.• Defined and streamlined methodologies to process an increase in business through proprietary and industry technologies.• Implemented an e-signature platform and paperless environment to minimize turnaround times and more effectively process escrow closings.

Various Locations

Served in various capacities during my tenure, including Operations Director, Branch Manager, Escrow Officer, REO Director and Marketing Director• As Operations Director (09/08-06/09): Acted as the primary point of contact between the Human Resources, Accounting and Executive branches of one of the largest escrow companies in Southern California. • As REO Director (02/08-09/08): Led the company’s multi-million dollar vendor relationship with Wells Fargo Bank and their subsidiary companies in providing closing services for the resale of foreclosed properties, averaging a 10 to 15 percent increase in business per month.• As Marketing Director (10/07-06/09): Produced, prepared and developed all printed marketing strategies and materials, as well as the social media initiatives for the company.• As Branch Manager/Escrow Officer (03/01-10/07): Responsible for every aspect of the escrow process associated with the opening and closing of residential resale and refinance transactions, as well as the day-to-day operations of two branch offices, including the supervision of staff.

Capitola, Ca

• Through continual growth, promotion and exposure, developed skills pertaining to nearly every aspect of the title and escrow industry, including marketing, title searches, and escrow services.• Provided Real Estate professionals with real-time market data to aid in their research of current sales statistics, including property valuation surveys and other market analysis.

Los Angeles, Ca

• Responsible for preparation of various budgetary documents and requests pertaining to departments including Police, Fire, Recreation, and Building & Safety and reported to the City Council, Mayor’s Office and other government officials regarding said requests.