Phil Clark Email & Phone Number

Denver, Colorado, United States

Lakewood, CO

• Responsible for the implementation of new policies, procedures and systems to further enhance the company’s mission of providing exemplary service at unmatched prices.
• Implemented Policies and Procedures: Established company policies over a wide range of topics to ensure compliance with ALTA Best Practices and increased productivity.
• Established Companywide Intranet: Developed a companywide Intranet system to increase effective communication and efficiency in the day-to-day activities of the organization.
• Created a Comprehensive Sale Program: Launched a full-service sales platform and client management app to track activity, adhere to service level requirements and follow established protocols for sales success.

San Diego, CA

• Hand-selected by ownership of Gradus Management (GM) to direct the strategic implementation of sales and marketing strategies for GM’s managed entities, leading to an increase in market share from 10% to 12% in under a.
• Facilitated Standards and Practices: Appointed to establish corporate protocols, employee regulations, marketing plans and statistical analysis.
• Implemented and designed a proprietary Sales Application to serve as the companywide CRM for tracking and monitoring all B2B and B2C sales activities.
• Established an on-demand, real-time analysis tool for tracking Realtor® production to identify targets and track production.
• Implemented Client Service Processes: Created the organization’s sales and marketing strategies, deliverables and service level agreements.
• Successfully created and established daily, weekly and monthly tracking tools to notify the Sales Team of new and existing business received and evaluated against the market as a whole.

Newport Beach, CA

• Recruited to Granite Escrow & Settlement Services (GEES) to serve as Operations Director for their rapidly expanding organization. Managed the opening of four new offices throughout Southern California, expanding.
• Constructed Organizational Processing Models: In adherence with new national regulations for the settlement industry, established the Policies and Procedures required for compliance on a state and federal level.
• Managed staff development and training to observe new industry standards, while overhauling the Information Technology infrastructure for the company.
• As a direct result of these efforts, productivity and revenues increased across the company, leading to a 10% increase in profit margin.
• Transitioned the Human Resources Department to a Professional Employer Organization: Directed the changeover from an in-house Human Resources Department to the utilization of a PEO.
• Improved efficiencies in payroll processing and human resource management for the organization, tesulting in an annualized cost savings of over $60,000.

Beverly Hills, CA

• Joined Escrow of the West to serve as Operations and Administration Director responsible for the growth of the organization from a single location operation to multiple markets through targeted branch expansion.
• Spearheaded Vendor Relationships: Procured a multi-million dollar vendor relationship with two of the largest national banks to oversee the disposition of their real-estate owned assets.
• Hired and trained team members to process the increase in business that resulted from these partnerships.
• Closings increased by 50 percent as a result of this revenue stream.
• Interfaced with Partners in Organizational Structuring: Applied operational strategies and efficiencies to increase technical productivity and improve profitability.
• Defined and streamlined methodologies to process an increase in business through proprietary and industry technologies.

Various Locations

• Served in various capacities during my tenure, including Operations Director, Branch Manager, Escrow Officer, REO Director and Marketing Director
• As Operations Director (09/08-06/09): Acted as the primary point of contact between the Human Resources, Accounting and Executive branches of one of the largest escrow companies in Southern California.
• As REO Director (02/08-09/08): Led the company’s multi-million dollar vendor relationship with Wells Fargo Bank and their subsidiary companies in providing closing services for the resale of foreclosed properties.
• As Marketing Director (10/07-06/09): Produced, prepared and developed all printed marketing strategies and materials, as well as the social media initiatives for the company.
• As Branch Manager/Escrow Officer (03/01-10/07): Responsible for every aspect of the escrow process associated with the opening and closing of residential resale and refinance transactions, as well as the day-to-day.

Capitola, CA

• Through continual growth, promotion and exposure, developed skills pertaining to nearly every aspect of the title and escrow industry, including marketing, title searches, and escrow services.
• Provided Real Estate professionals with real-time market data to aid in their research of current sales statistics, including property valuation surveys and other market analysis.

Los Angeles, CA

• Responsible for preparation of various budgetary documents and requests pertaining to departments including Police, Fire, Recreation, and Building & Safety and reported to the City Council, Mayor’s Office and other.