Philip Downer Email & Phone Number

Helena, MT, US

Nashville, Tennessee, US

Led modernization efforts across Microsoft C# (.NET) product as well as a React application with a NodeJS/Postgres SQL backend. Directed strategy to align systems with the company platform, and talent. Managed a team of 4 offshore contractors, and 4 full-time team members. Progressively refactored the legacy technology stack into a modern React/TypeScript.

Bowling Green, Kentucky, US

• Lead engineering operations for high-traffic SaaS and e-commerce company focused on acquiring and providing creative assets to the visual design industry. Responsible for developing and communicating the vision for.
• Define, develop and monitor engineering metrics to help our leadership teams quantitatively measure the results of ongoing investments in people and processes.
• Coordinate with senior leadership in product, marketing and content acquisition to ensure that our technical roadmap is aligned with our desired business outcomes. Serve as coach and mentor to directors, managers and.
• Work with HR and technical recruiting leaders to coordinate talent acquisition plans. Manage and resolve capacity constraints to ensure we grow towards our product and technical visions.
• Develop the rhythms and management processes necessary to support a healthy, thriving and distributed team of engineering managers, software developers, data analysts and quality assurance engineers. Create repeatable.
• Plan and lead improvements to cross-department processes involving request and delivery management, release management, and customer service ticketing. Ensure effective communication between all parties both initially.

Franklin, TN, US

• I have been promoted through multiple, consecutive roles of increasing responsibility for the financial consulting firm, Ramsey Solutions. In my current position, I oversee technology and digital operations for SaaS.
• Scaled onboarding and training operations for enterprise-wide product engineering team - grew team from 90 to over 150 high-performing tech leaders, engineers, and product managers.
• Established effective professional development program with defined career paths and implemented management initiatives to improve member retention average from three to seven years.
• Achieved 20% year-over-year growth for SaaS product development.
• Presented critical analysis and benefits of company-wide, open-source initiative to executive leadership; established measurement and support operations.
• Improved coaching team efficiency by 25% with targeted process analysis and implementation of automated systems.

Franklin, TN, US

• As Associate Director of Product Engineering, I managed software development teams with Agile methodology to produce scalable systems, staging environments, deployment pipelines, database migrations, logging, alerts.
• Generated engineering documentation portal used by over 250 team members a day.
• Employed Kanban Agile methodologies to increase team's average flow efficiency from 60% to 85%.
• Enhanced live events attendee management efficiency by 75%.
• Restructured technical support procedure to decrease engineer response time by 85%.

Franklin, TN, US

• In my initial role at Ramsey Solutions, I led the design, development, and deployment of high-traffic e-commerce and subscription billing systems including major payment systems, subscription billing, shipping.
• Realized 6 figure annual recurring revenue with custom LMS system.
• Reduced product prototype delivery time by more than 60%.
• Decreased teams' reported security defects by 35% per month.
• Expanded weekly deployments by 65% with continuous delivery system.

• Previously, I headed a website design and development agency. I partnered with diverse clients to provide a creative and effective online presence for businesses - evaluated clients' business objectives and strategized.
• Collaborated with business owners to direct strategy and delivery of more than 100 digital marketing campaigns and websites to achieve exceptional customer satisfaction.
• Increased profit margin from 5% to 45%.
• Grew agency from startup to 75 recurring clients.
• Boosted recurring revenue by 150% per month.

Identify and sell print advertising in a variety of newspapers, magazines, seasonal visitor guides and other periodicals. Meet monthly sales goals and report to Director of Sales and CEO.

Weekly graphic design of a 40-96 page newspaper. Oversight of 1 designer and the press proofing process. Work with clients, sales and editorial staff on ad design, article layout and photography selection. Develop and maintain company website. Create processes, forms and reporting structure for display and classified advertising revenue streams.