Philip Worrall Email & Phone Number

Harrisburg, PA, US

Remote

Remote

Analyze and report customer billing disputes focused on finding opportunities for product improvement, recommending solutions, and engaging in GTM actions to enable greater customer experience on the go forward. Managing strategic customer requests for product limit increases and feature flag requests through developing strategy to capture value for.

Remote

• Penetrated, profiled, qualified and scheduled appointments with key decision-makers for sales opportunities
• Communicated with prospects via cold calls, emails, & LinkedIn to develop interest in IT MSP offering
• Documented, maintained, validated, and consolidated CRM data for accurate contact and account information
• Developed scripts, emails, and social media copy for introducing Cygnus solutions within targeted markets

Mechanicsburg, Pennsylvania, United States

• Customer facing role centered on sales and service, as well as learning the ins and outs of running a business
• Recognized as one of the Top 25% employees every month for revenue produced and quality of service given
• Successfully handled 200+ inbound and outbound calls a week regarding rental agreements, inquiries, and customer disputes
• Analyzed and audited rental agreements according to company policy and standards
• Regulated and introduced corporate accounts to grow business
• Worked in a high volume branch with roughly 40+ hour weeks

Lubbock, Texas

• Managed and led adult ministries in a 1000+ church.
• Tasked with implementing and creating buy-in surrounding the church's mission and vision.
• Utilized innovative ideas to better engage people from Monday through Saturday.
• Oversaw the development, planning, coordination, and evaluation of Spiritual Formation for adults, including but not limited to communication, training, coaching, supervising, and recruiting
• Developed a process that strategically moves individuals from being first time guest to members/active participants in the life of LakeRidge, encouraging church growth
• Supervised 30-40 leaders including volunteers and paid staff in the execution of various programs and initiatives of a 1000+ member church

Pasadena, CA

• Brought in the most traditional students for Fall 2018 around a 25% conversion rate
• Team accomplishments: increased non-athlete completed applications by 30% over the best enrollment year and 60% over 2016-2017
• Streamlined the admissions process for applicants and backend procedures
• Provided in-depth information on educational programs, resources, tuition cost, and school distinctives to prospective students
• Established and maintained relationships with parents and prospective students through emails, phone calls, and text messages
• Conducted phone interviews with prospective students and advised on the benefit of a Providence education

Pasadena, CA

• Teaching Assistant for the Introduction to Western Philosophy.
• Graded, edited, and gave critical feedback on student's submitted work.
• Lectured seven times over the course of a semester, subjects included: epistemology, metaphysics, political philosophy, the meaning of life, theism, and styles of philosophy.
• Implemented an argumentation journal as a formative grade for students to better engage with assigned readings.

Pasadena, CA

• Redgate is the leading provider of software for professionals working on the Microsoft data platform.
• Share, learn, collaborate with team members and manager to develop strategies, improve execution, and ideas that drive great team results and success
• Develop and execute targeted prospecting campaigns to key decision-makers
• Build working relationships with various team members and prospects in order to achieve company goals
• Executed prospecting and conversations to qualify leads and create new Sales Qualified Opportunities
• Document all the campaign execution and lead/opportunity management activities SalesForce.com correctly, work together with manager/expert as necessary

Pasadena, CA

• Advised sermon composition through critical examination of secondary literature and insights into a text
• Led the content design and creation of two devotionals for a congregation of 150 people
• Imported ideas for the wording and planned parts of the Sunday church experience
• Coordinated tasks and collaborated with other interns to achieve a thriving youth group

New Cumberland, PA

• Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
• Edited or rewrote existing copy as necessary, and submit copy for approval by the supervisor
• Prepared materials for charitable events, such as fundraising envelopes, bid sheets, or gift bags.
• Answered telephones, direct calls, and take messages
• Maintained and update filing, inventory, mailing, and database systems either manually or using a computer
• Collected and analyzed data to detect deficient controls, duplications, extravagance, fraud, or non-compliance with laws, regulations, and management policies.

Cedarville, OH

Graded paper for professors.Proctored Exams, if needed.

Mount Wolf, PA

– Cooperated with the head pastor to negotiate message topic, timeline, and objectives for job– Effectively communicated and creatively constructed discourses for a church, around 80-100 people– Systematized the service in such a manner to create a cohesive and exciting worship service

Fort Lauderdale, Florida

– Crafted effective speeches for a group 38-50 children, ranging from ages 6-11– Managed a small group of interns, which oversaw the operations of the children’s ministry for a month – Organized and creatively implemented the growth of the ministry by ten families

Jeffersonville, Ohio

– Operated a cash register for cash, check, and credit card transactions with 95% accuracy– Handled customer relation issues in a gracious manner in accordance to company policies– Used time efficiently when not serving customers, including folding clothes and straightening up the store

Bachelor Of Arts (B.A.), Theology/Philosophy

Activities and Societies: Part of Religion and Philosophy Society, Junior Varsity Sports, Intramural Sports, and Teacher's Aide.Special.

Master’S Degree, Theology/Theological Studies, 3.75

Advanced humanities degree in the study of theology, with advanced coursework in Ph.D. seminars